Operations Specialist

YOUR MISSION

• The Supply Operations Specialist will be responsible for leading and supervising Glovo Couriers across expansion cities as they conduct day-to-day operations, managing the Couriers, and ensuring organizational effectiveness by providing leadership for the organization's operational functions.

THE JOURNEY 

• Provide support to different stakeholders with administrative tasks. 
• Manage recruitment, training, and onboarding of Couriers. Ensure support, documentation, and readiness for brand delivery.
• Optimize acquisition (growth), retention, and performance for Couriers. Evaluate and improve processes for organizational efficiency.
• Maintenance and analysis of operational metrics and information to aid in the basic decision-making process of supply chain operational needs, including daily, weekly and monthly reports indicating full operational status concerning the flow
• Facilitate communication with the Operations Manager on support processes. Aim for high service levels and courier satisfaction.
• Advise on financial well-being and monitor regulatory compliance. Manage insurance policies and ensure safety protocols.
• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city. Optimize delivery times and Courier earnings.
• Give life to your craziest ideas and have an immediate impact thinking out of the box!
• Stock management and courier equipment ensuring quality bags on streets

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• Communication skills and the ability to solve problems quickly
• High motivation to work in a fast-growing environment
• An analytical mindset
• Excel skills
• Enjoy teaching and adapting new employees
• Good energy and love what you do, even on bad days
• Intermediate or higher level of English proficiency