About this role
We're Looking For Someone Who:
- Leads by example
- Loves solving challenges
- Motivates & develops teams
- Delivers exceptional customer service
- Thrives in fast-paced environments
- Brings energy, integrity & professionalism
Key Responsibilities
- Lead & coach 12-18 Customer Service Professionals
- Drive team performance & exceed goals
- Ensure outstanding customer experiences
- Partner with QA, Training & Recruitment teams
- Monitor KPIs, quality & operational excellence
- Foster engagement, accountability & team success
Qualifications
- At least 3 years of Leadership experience in Contact Center/Customer Service
- Strong communication & coaching skills
- Results-driven with great problem-solving abilities
- Strong organizational & time management skills
- Ability to thrive in high-performance environments
Why Join Us?
- Grow your leadership career
- Work with a prestigious brand partner
- Make a real impact every day
- Lead a high-performing team
Skills
CommunicationCustomer ServiceExcelLeadership