Patient Care Specialist
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About the job We are looking for a Patient Care Specialist to provide exceptional patient support while ensuring compliance with OSHA and HIPAA regulations. This role focuses on delivering a seamless patient experience through effective communication, accurate scheduling, and strong attention to detail. Key Responsibilities Provide empathetic, professional patient support Manage appointment scheduling, including calendar optimization and double-booking when needed Maintain accurate patient records in EHR/EMR systems Handle calls, emails, and patient inquiries efficiently Verify patient information and pre-visit requirements De-escalate concerns with a patient-first approach Collaborate with clinical and administrative teams Requirements Experience with EHR/EMR systems and medical scheduling Knowledge of OSHA & HIPAA compliance Strong communication and conflict resolution skills High attention to detail and organizational abilities Ability to multitask and work under pressure Schedule: 26 hours/week within 3:00 AM – 3:00 PM (Kenyan time) go to method of application »