Location: Nairobi, Kenya 

Reports to: Sales and Operations Coordinator 

Industry: Customer Experience & Queue Management Solutions Market Focus: Francophone West and Central Africa 

ABOUT THE ROLE 

• Our client is a Customer Experience (CX) and Queue Management solutions provider operating across 13 African markets. Their product suite spans Queue Management Systems (QMS), Virtual QMS (VQMS), Self-Service Kiosks, Digital Signage, Appointment Booking, a CX CRM, and a CX Feedback Portal, primarily serving banking, healthcare, government, and enterprise clients. On their behalf, we are looking for a Presales Executive Francophone Africa: a bilingual commercial role responsible for supporting the sales team across French-speaking African markets. This person will prepare bids, proposals, and tender responses in both English and French, conduct product demonstrations for francophone prospects, and manage Proof-of-Concept (POC) engagements across markets including DRC, Senegal, Ivory Coast, and other Francophone territories. While French language proficiency is a critical requirement, strong sales and client engagement skills are equally important this is as much a commercial role as it is a linguistic one.

 KEY RESPONSIBILITIES 

• Identify and track tender opportunities across Francophone African procurement portals, government listings, banking and healthcare institutions, and donor-funded procurement platforms in target markets.
• Prepare and submit end-to-end RFPs, RFQs, RFIs, EOIs, and formal tender responses in both English and French, compliant with OHADA frameworks and local procurement regulations. 
• Develop bilingual technical and commercial proposals including cost estimates, solution descriptions, scope of work, and capability statements tailored to Francophone market requirements. 
• Conduct product demonstrations of the full solutions suite (QMS, VQMS, Self-Service Kiosks, Digital Signage, Appointment Booking, CX CRM, CX Portal) to prospective clients across banking, healthcare, and enterprise sectors in Francophone markets. 
• Plan, coordinate, and manage Proof-of-Concept (POC) engagements from scoping through execution, including bilingual documentation, client feedback, and commercial follow-through. 
• Support client discovery and needs analysis sessions to position the right solution for each francophone prospect. 
• Prepare accurate bilingual quotations in coordination with country sales representatives, aligned to approved pricing and commercial frameworks. 
• Maintain a tender calendar and compliance matrix to ensure zero missed deadlines across concurrent multi market submissions. 
• Manage and update CRM records (Zoho) with accurate deal stages, proposal statuses, and activity logs across all Francophone accounts. 
• Produce regular reports in English on bid activity, demo pipeline, POC status, and win/loss analysis for leadership. 

SKILLS & COMPETENCIES 

Experience & Technical Background 

• Bachelor\'s degree in Business, IT, Engineering, Telecommunications, Commerce, or a related field. 
• Minimum 2 years of experience in a presales, bids, or commercial coordination role ICT, technology, or enterprise solutions environment preferred.
• French language fluency at C1 minimum written and spoken; you will draft proposals, lead demonstrations, and communicate with clients in French daily. 
• Strong English communication all internal reporting, leadership updates, and cross-team coordination are conducted in English. 
• Demonstrated experience in bids and tender management, including proposal preparation and end-to-end submission processes. 
• Proficiency in Microsoft Office Suite, particularly Excel (pricing models, trackers), Word (bilingual proposal formatting), and PowerPoint (presentations and demos). 
• Hands-on experience with a CRM system for pipeline and activity management Zoho CRM experience is strongly preferred. 
• Familiarity with Francophone African procurement environments OHADA legal frameworks, donor-funded processes (World Bank, UNDP), or government tendering in DRC, Senegal, or Ivory Coast. 
• Sales or account management background is a meaningful advantage. 
• Experience conducting product demonstrations or supporting POC engagements in a technology context is a strong advantage. 
• Direct lived or professional experience in DRC, Senegal, Ivory Coast, Cameroon, or another Francophone African market is an added advantage.

Core Competencies 

• Strong sales and client engagement skills language fluency alone is not sufficient; the ability to build rapport, handle objections, and drive deals forward is equally critical. 
• Confidence and presence in client-facing settings including demonstrations, presentations, and POC reviews in both languages.
• Outspoken, confident, and commercially energetic comfortable leading client meetings and demonstrations in French without prompting. 
• Culturally aware and adaptable across different Francophone markets understands that DRC, Senegal, and Ivory Coast require different commercial approaches. 
• Highly organized and deadline-driven, with the ability to manage multiple concurrent bids across multiple markets.
• Proactive self-starter who identifies opportunities and drives engagement independently across a remote, distributed team. 
• Collaborative and dependable sales reps in francophone markets rely on this person to deliver professional, accurate bilingual output on time. 

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