Product Channel Operations Lead
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Industry Consulting Founded N / A Type Private Website https://www.peoplelink.co.ke/ Address
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RESPONSIBILITIES
- Gather operational requirements, coordinate system configuration, manage UAT, and resolve issues before and after go-live with software providers and internal teams.
- Identify, onboard, and train partner retail shops and promoters on installment plans, eligibility, payment processes, and operational readiness.
- Support customer deposit structures, daily repayment plans, shop incentives, and local marketing campaigns while tracking sales conversion and adoption.
- Establish customer service standards and scripts, address recurring complaints, track weekly performance KPIs, and deliver management reports.
- Coordinate daily business operations, foster cross- functional collaboration, and step in as Deputy Business Head when required. Send your cv to: Strategy
Requirements
- Bachelor's degree in Business Administration, Finance, Operations Management, IT, or a relate field.
- 5-7 years of relevant experience in Fintech, phone financing, PAYG financing, or mobile phone retail operations.
- Proven experience with system rollouts/product implementations, team supervision, and a deep understanding of Kenya's mobile retail market and customer payment behaviors.
- Fluent in English and Kiswahili.