Project Manager
Never pay for any notarisation, certificate or assessment as part of any recruitment process.
When in doubt, contact us
Key Responsibilities: Determine and develop a project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Develop & manage a detailed project plan to track progress Predict resources needed to reach objectives and manage resources in an effective and efficient manner. Ensure resource availability and allocation Coordinate internal resources and third parties/vendors for the flawless execution of projects Prepare budget based on scope of work and resource requirements Ensure that all projects are delivered on-time, within scope and within budget Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress Manage contract execution with clients by ensuring that the contractual obligation is met and communicating expected deliverables with all the stakeholders Utilize industry best practices, techniques, and standards throughout entire project execution Monitor progress and adjust as needed Measure project performance using appropriate systems, tools, and techniques to identify areas for improvement Report and escalate to management as needed Manage the relationship with the client and all stakeholders Perform risk management to minimize project risks Establish and maintain relationships with third parties/vendors Create and maintain comprehensive project documentation Required Skills & Qualifications: 2–3 years’ experience in project management or a related role Bachelor’s degree in Business, IT, or a related field Proven experience managing projects across the full lifecycle (scope, budget, timelines) Experience within a contact centre and/or technology environment Basic knowledge of CRM systems or general technical/technology concepts is required Strong communication skills (both written and verbal) with the ability to engage stakeholders effectively Excellent client-facing and interpersonal skills Strong organizational and multitasking abilities with high attention to detail Proficiency in Microsoft Office tools Strong problem-solving and analytical skills Familiarity with project management tools, methodologies, and best practices Preferred Qualifications: Solid technical background, with understanding or hands-on experience in software development and web technologies is an added advantage Project certification is a plus Project Management Professional (PMP) certification preferred Knowledge of ticketing systems or customer service metrics (e.g., CSAT, FCR). Should have a working knowledge of other CRM solutions in the market.