Property Manager-Westlands

Role Objective

• The Property Manager will oversee daily operations, financial administration, and maintenance for properties located in Westlands, Nairobi. This role ensures high tenant satisfaction, regulatory compliance, and maximum asset value while serving as the primary contact for property owners, tenants, board members, and service providers.

Core Duties and Responsibilities

• Oversee daily property operations to keep the premises clean, secure, and well-maintained. 
• Supervise ground staff, including caretakers, cleaners, and security guards. 
• Conduct regular inspections of common areas, shared amenities, and utility installations. 
• Coordinate routine preventive maintenance and handle emergency repairs promptly. 
• Read utility meters (water and electricity) and generate monthly service charge and utility bills. 
• Ensure timely collection of rent, service charges, and utility payments. 
• Follow up on arrears, issue reminders, and enforce late payment policies.
• Process supplier and contractor payments on time. 
• Prepare monthly income/expense statements and annual budget estimates for property owners or the Board. 
• Serve as the main point of contact for tenants, responding to inquiries within 24 hours. 
• Resolve resident complaints, repair requests, and neighbor disputes efficiently. 
• Manage move-in and move-out processes, including handover inspections and security deposit refunds. 
• Maintain an up-to-date database of occupants, property owners, lease agreements, and vehicle/access permissions. 
• Source, onboard, and manage service providers (garbage collection, security firm, pest control, etc.)
• Ensure service providers adhere to safety guidelines and contract agreements. 
• Ensure full compliance with Kenyan real estate laws, environmental guidelines (NEMA), and county government regulations. 
• Process and renew all necessary statutory licenses and county permits on time.

Job Specifications and Qualifications

• Bachelor’s Degree or Higher Diploma in Real Estate, Property Management, Business Administration, or a related field.
• CPA 1 is highly preferred.
• Minimum of 5 years of proven experience in property management, estate supervision, or commercial/residential facility management in Kenya.
• Proficiency in MS Office Suite.

Key Competencies

• Strong background in basic accounting, budgeting, utility reconciliation, and financial reporting. 
• Excellent oral and written communication skills with strong conflict resolution and customer service capabilities.
• Demonstrated capability in supervising site staff, managing technical contractors, and coordinating facilities operations. 
• Organizational & Time Management skills