Receptionist
Never pay for any notarisation, certificate or assessment as part of any recruitment process.
When in doubt, contact us
Industry Hotels & Restaurants Founded N / A Type Private Website http://www.theboma.co.ke/ Address P.O Box 26601-00100 GPO Nairobi,Kenya / P.O Box 9208-30100 Eldoret,Kenya
View All Jobs at Boma Inn
REQUIREMENTS & QUALIFICATIONS
- Diploma or Degree in Hospitality Management, Hotel Management, Tourism, or a related field. Proficiency in OPERA PMS is required.
- Good understanding of Front Office operations, including check-in, check-out, reservations, room allocation and guest profiles.
- Basic knowledge of Front Office cashiering, billing, payment processing and reconciliation.
- Excellent customer service and guest-relations skills.
- Strong communication and interpersonal skills.
- Good computer literacy and ability to work with hotel systems and Microsoft Office.
- Strong upselling and cross-selling skills, with the ability to identify opportunities to increase hotel revenue. Professional grooming and presentation.
- High level of attention to detail, accuracy and confidentiality.
EXPERIENCE
- Minimum 1-2 years of experience in a Front Office/Reception role, preferably within a hotel environment.
- Previous experience using OPERA PMS.
- Experience in Front Office cashiering.
- Demonstrated experience in guest service, complaint handling and service recovery.
- Experience in upselling rooms, hotel facilities, F&B or other guest services will be an added advantage.
- Experience in a 4-star or 5-star hotel will be an added advantage.
- Experience handling corporate guests, VIPs, groups and walk-in guests will be an advantage.