Regional Aftersales manager-EasternMachakos/Meru
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Role Purpose
- To lead and manage all aftersales operations within the assigned region, ensuring service excellence, optimal turnaround time (TAT), spare parts revenue growth, technician productivity, and strong rider relationships. The Regional Aftersales Manager acts as the operational bridge betweenfield execution and country-level strategy,ensuring that Spiro’s service ecosystem scales sustainably while maintaining quality, profitability, and rider satisfaction.
Key Responsibilities
- Regional Aftersales BusinessOwnership
- Service Operations & TAT Management
- Spare Parts Sales &Revenue Performance
- Network Expansion & Operational Readiness
- Technician Training & Capability Development
- Rider Engagement &Community Leadership
- Customer Experience & Brand Representation
- Escalation & Governance Framework
- Revenue Ownership Boundaries
Regional KPIs (MeasuredOutcomes)
- Operational KPIs
- Financial KPIs
- Customer & Network KPIs
Qualifications & Experience
- Bachelor’s Degree or Diploma in Automotive Engineering, Mechanical Engineering, Mechatronics, or related field.
- 7–10 years experience in automotive, EV, or mobilityaftersales operations.
- Minimum 3–5 years in a supervisory or regional leadership role.
- Strong knowledge of DMS, warrantyprocesses, and serviceperformance management.
- Proven experience managingmulti-site service operations.