Reservations Agent

Key Responsibilities Ensure daily reservations accuracy rates, compliance from segment and source system close-out when necessary and rate availability Ensure client's satisfaction and adherence to Kempinski service standards Follow internal credit policy. Follow up on lost business and bring information about them to the knowledge of the department superiors Spot-check reservations made previous day and check all VIP arrivals Follow the internal up-sell programme for Reservations department Ensure email response within the 24hour policy Convert enquiries through telephone and direct bookings Cross-sell Olare Mara to Villa Rosa guests and vice-versa Perform any other duty as assigned to them by management Skills, Knowledge and Expertise DESIRED SKILLS AND QUALIFICATIONS Kenyan Citizen Good knowledge for Opera PMS At least two years previous experience in a Reservations role Excellent proficiency in English both written and spoken Sales and guest relations skills Detail oriented Good communication and listening skills Demonstrate energy and enthusiasm Ability to identify errors and proper reporting