Reservations Intern
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Industry Consulting Founded N / A Type Private Website N / A Address CPA CENTER, ALONG THIKA ROAD. BLOCK A, OFFICE NUMBER 9.
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Key Responsibilities
- Assist with processing and coordinating customer reservations and bookings.
- Respond to customer inquiries through email, phone, and other communication channels.
- Assist in preparing quotations, itineraries, and booking confirmations.
- Maintain accurate and up-to-date reservation records and customer information.
- Follow up on pending bookings, confirmations, payments, and cancellations.
- Coordinate with hotels, airlines, tour operators, and other travel service providers where required.
- Support the reservations team in ensuring bookings are processed accurately and on time.
- Provide professional and responsive customer service.
- Assist with general administrative duties within the reservations department.
- Perform any other duties assigned by the supervisor.
Requirements & Qualifications
- Diploma or Degree in Tourism, Travel & Tourism, Hospitality Management, or a related field.
- Recent graduate or student seeking practical industry experience.
- Strong interest in the tourism and travel industry.
- Good written and verbal communication skills.
- Good computer skills and familiarity with Microsoft Office.
- Strong attention to detail and organisational skills.
- Willingness to learn and take on new responsibilities.
- Ability to work under pressure and meet deadlines.
- Professional, enthusiastic, and customer-focused approach.
- Must be willing and ready to work and learn in a hands-on environment.