Sales Manager Courier

Key Responsibilities Team Leadership & Performance Lead, coach, and manage a team of 2–4 Sales Representatives to exceed targets Run regular sales huddles, pipeline reviews, and field coaching sessions Implement incentive structures and performance improvement plans to drive accountability New Business Development Drive acquisition of new B2B & B2C clients, focusing on highvolume shippers (SMEs, ecommerce, manufacturers, wholesalers) Personally lead negotiations for key corporate and strategic accounts Develop territory plans to maximize coverage across Nairobi and surrounding areas Market Intelligence & Strategy Maintain deep knowledge of Kenya’s courier and logistics landscape Monitor competitor activity, pricing, and service offerings (lastmile, sameday, freight) Share regular insights with Operations and Pricing teams on market trends and customer needs Pricing & Commercial Strategy Collaborate with Operations to develop competitive, customized proposals Apply strong understanding of cost drivers (fuel, delivery zones, weight brackets) to ensure profitable pricing Customer Experience & Retention Ensure high service standards postsale to minimize churn Act as escalation point for key client issues, working closely with Operations for swift resolution Key Requirements 4–6 years’ experience in logistics/courier/freight sales (Kenyan market) Minimum 2 years in a supervisory or team lead role Proven success in acquiring new business and closing highvalue deals Strong understanding of logistics pricing models (volumetric weight, surcharges, lastmile costs)