Sales Representative - Agronomist
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Industry Consulting Founded N / A Type Private Website http://www.reedsafricaconsult.com/ Address
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Overview
- To support daily counter sales operations, drive business development initiatives, and ensure excellent customer service by engaging walk-in and online clients, processing orders and quotations, and managing merchandising. The role also plays a critical part in customer satisfaction, revenue growth, and promoting Ciira Agrovet's Agronomy solutions and products.
Job description
- Counter Sales Operations and Customer Support
- Attend to walk-in clients and ensure a welcoming customer service experience.
- Process daily counter sales transactions and ensure cash and pay bill details are accurately recorded for reconciliation.
- Maintain cleanliness of the sales counter and shelves.
- Conduct regular merchandising by arranging shelves to ensure visibility and accessibility of products.
- Support issuance of products during high-traffic periods at the shop.
Business Development and Client Engagement
- Follow up on dormant accounts and support reactivation through targeted initiatives.
- Respond to customer Request for Quotations (RFQs), tenders, WhatsApp, emails, and phone queries promptly.
- Raise invoices for corporate clients and coordinate with Accounts for processing.
- Promote and cross-sell Agronomy and agricultural solutions based on client needs.
- Act as Agronomy expert by advising customers on product application and animal care, where applicable.
Order and System Management
- Process orders efficiently in the system and forward approved Purchase Orders to Accounts.
- Use the ERP/Point-of-Sale system to manage inventory movement, invoicing, and client tracking.
- Track and manage stock movement on the shop floor in coordination with the Inventory Team.
Customer Satisfaction and Retention
- Maintain high standards of customer satisfaction by resolving issues and following up on complaints as quickly as possible.
- Encourage customer feedback and implement service improvement suggestions.
- Record, measure, and report customer satisfaction levels monthly.
Requirements
- Diploma or Degree in Sales, Marketing, Agribusiness, or Agronomy Science.
- 2+ years of counter sales or front-desk sales experience in agrovet or Agronomy retail.
- Knowledge in animal health products is a strong advantage.