Sales Team Supervisor - 50k
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Industry Consulting Founded 1997 Type Private Website http://www.sheerlogic.co.ke/ Address View Park Towers 5th Floor, Uhuru Highway | P.O Box 53026 - 00200 City Square, Nairobi - Kenya
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About the Role
- We are seeking a highly organized, proactive, and analytical Sales Team Supervisor to oversee the day-to-day administration, workforce tracking, digital tool adoption, and operational execution of a large-scale Field Aftersales Trade Developer (ATD) Programme.
- In this role, you will serve as the primary operational nexus between the management consulting firm, the client’s leadership teams, the regional dealer network, and field trade representatives. A primary focus of the role is driving 100% field adoption of digital Sales Force Automation (SFA) / CRM platforms (Salesforce) to maximize field productivity, customer mapping, and sales penetration.
Key Responsibilities
Programme Coordination & Field Operations
- Coordinate the daily deployment, administration, and performance monitoring of field trade developers across assigned regional territories and dealer networks.
- Maintain an up-to-date central database of field personnel, deployment zones, dealer assignments, and employment records.
- Ensure clear communication of target metrics, operational guidelines, and policy updates across the field workforce.
- Proactively resolve operational bottlenecks impacting field productivity and escalate structural issues to key stakeholders.
Digital System (Salesforce SFA) Adoption & Data Quality
- Drive full system adoption and usage compliance across the field team, ensuring mandatory clock-in/clock-out protocols are adhered to.
- Ensure field representatives accurately map their customer universe, log customer visits, capture sales leads, quotations, and record transactions in real time.
- Conduct regular data-quality audits to ensure CRM reports are complete, reliable, and up-to-date.
- Identify usage gaps, arrange refresher training, and work with system administrators to resolve user access or technical issues.
Performance Tracking & Reporting
- Consolidate, analyze, and present weekly and monthly performance dashboards covering sales volumes, active accounts, new customer acquisition, visit frequency, and repeat purchases.
- Flag underperforming field representatives and coordinate targeted performance interventions with dealer and regional leads.
Workforce Management, Recruitment & Training
- Oversee attendance, leave tracking, absenteeism, and field replacements in liaison with the management firm.
- Coordinate payroll documentation, commission validation, and incentive performance metrics.
- Support end-to-end recruitment, candidate scheduling, onboarding, orientation, and deployment of new field representatives.
- Organize onboarding sessions, CRM tool training, and capability development programs to address field competency gaps.
Key Requirements
- Education: Bachelor’s Degree or Higher Diploma in Business Administration, Human Resource Management, Sales/Marketing, Operations Management, or a related field.
- Experience: Minimum of 2–3 years’ experience in programme coordination, sales operations administration, HR coordination, or field team management.
Technical Skills:
- Proven experience with Salesforce, CRMs, or digital Sales Force Automation (SFA) platforms.
- Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and management reporting.
- Industry Experience: Background in automotive, FMCG, telecommunications, or other high-volume, sales-driven distribution environments is highly desirable.
- Competencies: Exceptional organizational skills, strong data interpretation capabilities, high attention to detail, excellent stakeholder management skills, and a results-driven