Senior Manager- Fulfilment Center
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Industry Internet / E-commerce Founded 2014 Type Private Website http://www.kilimall.co.ke/ Address 3rd floor Towers,Lenana, Lenana Rd, Nairobi, Kenya
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KEY RESPONSIBILITIES
- Strategic Operations Management: Develop and implement fulfilment strategies to achieve operational targets and customer satisfaction goals.
- Warehouse and Logistics Coordination: Work with the Warehouse and Logistics Leaders to streamline processes and ensure efficient fulfilment operations.
- Operational Excellence: Oversee order processing, inventory accuracy, picking, packing, dispatch, transportation, and delivery coordination.
- Performance Management: Establish and monitor KPIs, service-level agreements, productivity targets, and operational standards.
- Cost Optimization: Drive initiatives to reduce operational costs, minimize wastage, and improve productivity.
- Process Improvement: Identify operational gaps and implement automation and best practices.
- People Management: Provide strategic direction to operational leaders and develop a high-performing team.
- Cross-Functional Collaboration: Work with Customer Service, Marketplace, Finance, and other departments to resolve operational challenges.
- Reporting and Decision-Making: Analyze operational data and provide actionable recommendations.
- Capacity Planning: Ensure operations can accommodate growth and peak-season demand while maintaining service quality.
MINIMUM QUALIFICATIONS AND EXPERIENCE
- Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field.
- At least 10 years of overall experience in fulfilment operations, preferably within e-commerce, retail distribution, courier services, or high-volume environments.
- At least 5 years of management experience overseeing large-scale operations and managing operational managers or departmental leaders. Experience overseeing or coordinating both warehouse and logistics operations.
- Proven track record in high-volume order fulfilment, operational KPIs, cost optimization, inventory control, and service-level performance.
- Strong experience in strategic planning, process improvement, and operational transformation.
- Experience managing large teams, operational budgets, and multiple functions.
- Excellent analytical, problem-solving, decision-making, and stakeholder management skills.
- Strong leadership, communication, and cross-functional collaboration capabilities.