Service Centre Parts Clerk

Role Purpose: 

• To receive, record, store, issue spare parts, stocks and materials in the Service Centre and ensure their security and records accuracy and to ensure availability of spare parts for repairs at all times.  

Responsibilities

• Issue requested and approved spare parts to Technicians via laid down ISO processes and procedures. 
• Assist Technicians in getting correct part numbers and substitutes for parts. 
• Monitor minimum order levels and coordinating same trends with the Service Centre Manager. 
• Monitoring inventory levels and place timely orders for parts to ensure fill rate is at 90%. 
• Management of pending parts requisition and co-ordination of same with the Service Centre Manager to ensure timely delivery of parts for pending repair jobs. 
• Update and keep track of current pending parts requirements and recommend it to part-in charge for immediate parts order. 
• Ensure the Parts Store Management and the Security of Company Assets. 
• Cycle counting of random and selected inventories to curb loss and keep stock accuracy at 100%. 
• Sales of spare parts to customers. 
• Keep an updated inventory record at all times. 
• Ensuring that BIN locations accurately reflect the inventory in description and count. 
• Any other duties as maybe assigned by superior 

KEY PERFORMANCE INDICATORS 

Quantitative: 

• Monthly Stock Take with 0% variance. 
• 100% spare parts requisition and issuance and processing of all MIDs, MQMs, L08 &L18. 
• 100% TAT as per SOP and <2% new parts return on monthly jobs due to poor parts 
• 100% utilization on any replacement parts and return of unutilized and old parts 
• 100% accuracy of the information given to clients on functionality of parts enquired 
• Achievement of 2-day RTAT  
• Minimum qualification of Diploma in Electrical & Electronic Engineering, Diploma in procurement or any it\'s equivalent 

 Experience 

• Previous knowledge with minimum 1 year in similar role 
• Extensive knowledge of store management required. 

Key Skills:  

• Organization Competencies 
• Industry Knowledge 
• Work Planning skills. 
• Interpersonal skills. 
• Time Management skills. 
• Functional Competencies 
• Good Customer Relations. 
• Customer Service Excellence. 
• Telephone Etiquette.

End Date 20th October 2026