Key Responsibilities

• Plan, organize, and supervise all shift operations to achieve daily operational targets.
• Allocate duties and deploy staff based on workload and operational priorities.
• Monitor productivity and ensure work is completed within agreed timelines.
• Ensure compliance with health, safety, environmental, and security policies.
• Conduct shift briefings and communicate daily objectives to team members.
• Monitor attendance, punctuality, overtime, and leave for shift employees.
• Coach, mentor, and provide performance feedback to team members.
• Investigate and resolve operational issues, customer complaints, and incidents occurring during the shift.
• Ensure accurate completion of operational documentation, reports, and system transactions.
• Coordinate with other departments to ensure smooth workflow and timely completion of tasks.
• Monitor equipment utilization and report maintenance requirements.
• Ensure inventory accuracy through proper stock handling, cycle counts, and reconciliation where applicable.
• Enforce standard operating procedures (SOPs) and quality standards.
• Identify opportunities for continuous improvement and implement corrective actions.
• Prepare and submit end-of-shift reports highlighting performance, incidents, and outstanding issues.
• Manage emergencies and escalate critical issues to management when necessary.

Minimum Qualifications

• First degree in Finance/Accounting, Operations or Supply Chain Management
• Professional Certification in CPA/ACCA/APICS/CIPS

Key Skills

• Strong leadership & people management skills
• Planning & organizational skills
• Knowledge of inventory & warehouse management systems (WMS/ERP)
• Analytical and reporting skills
• Customer-focused mindset

Personal Attributes

• Result oriented
• Team player
• Integrity
• Ability to drive a team to work towards common goals
• Problem solver

Experience

• At least 5 years’ experience in any of the following fields: -
• Supply Chain/Operations/Inventory Management
• Risk/Governance/Compliance Management
• Understanding of generally accepted Supply Chain, Inventory Management and Auditing SOPs and KPIs.
• Working knowledge of SAP is an added advantage.
• Experience with continuous improvement methodologies like Six Sigma, Lean, Kaizen is an added advantage.