Supply Chain Executive - Order Fulfilment Logistics
Never pay for any notarisation, certificate or assessment as part of any recruitment process.
When in doubt, contact us
Industry Manufacturing / Production / FMCG Founded N / A Type N / A Website N / A Address
View All Jobs at Osho Chemical Industries Ltd
About the Role
We are looking for a results-oriented and experienced Supply Chain professional to lead our Order Fulfilment & Logistics function.
The successful candidate will oversee the end-to-end order fulfilment process, ensuring customer orders are processed accurately, dispatched efficiently and delivered on time and at an optimised cost.
Key Responsibilities
- Monitor and drive key service indicators including OTIF, order accuracy, delivery lead times and pending orders.
- Manage and resolve customer complaints related to order processing, dispatch and delivery, including root-cause analysis and corrective actions.
- Monitor and optimize transport and logistics costs, vehicle utilization, route efficiency and third-party transporter performance.
- Lead and develop the Order Processing, Dispatch & Logistics team, driving productivity, accountability, accuracy and achievement of agreed KPIs.
- Drive automation, digitization and process-improvement initiatives across order processing, dispatch, POD management and logistics.
- Identify manual and repetitive activities that can be automated or simplified and measure the benefits achieved through time savings, cost reduction, improved turnaround times and reduced errors.
- Drive effective utilization of Microsoft Dynamics 365 Business Central, CRM and other digital tools to improve process visibility, data accuracy and operational efficiency.
- Provide timely performance reporting, identify operational gaps and implement corrective and continuous-improvement actions.
Qualifications & Experience
- Bachelor’s degree in Supply Chain Management, Commerce, Procurement & Supplies Management or a related field from a recognised institution.
- At least 5 years’ relevant work experience, preferably in a busy manufacturing environment, including experience in a senior position.
- Strong knowledge and understanding of inventory management practices, including ABC analysis and cycle counting.
- Excellent knowledge of inventory management software.
- Experience working with Microsoft Dynamics 365 Business Central or similar ERP systems is an added advantage.
- Strong analytical, logistical and problem-solving skills.