Technical Sales Executive-Water Pumps

Job Summary

• We are seeking a technically knowledgeable, customer-focused, and results-driven Technical Sales Executive specializing in water pumps to join our team in Nyali, Mombasa.
• The ideal candidate should combine strong sales skills with a good understanding of water pumping systems, pump selection, installation requirements, and troubleshooting.

Key Responsibilities

Technical Sales and Customer Service

• Identify customer needs and recommend suitable water pumps and related equipment.
• Promote and sell water pumps, accessories, and associated products.
• Explain technical specifications, product features, performance, and benefits to customers.
• Prepare quotations, proposals, and technical recommendations based on customer requirements.
• Follow up on enquiries, quotations, and potential sales to achieve conversion targets.
• Build and maintain strong relationships with customers and business partners.

Water Pump Product Knowledge

• Develop a thorough understanding of the company\'s water pump products and applications.
• Understand different pump categories, including submersible pumps, surface pumps, booster pumps, centrifugal pumps, and other available models.
• Explain pump performance characteristics, including flow rate, head, pressure, power requirements, and efficiency.
• Advise customers on appropriate pump applications for boreholes, domestic water supply, irrigation, drainage, and commercial water systems.
• Explain the features and benefits of pump accessories, control systems, and related equipment.
• Keep up to date with new products, technologies, and developments in the water pumping industry.

Technical Assessment and Solution Design

• Assist in assessing water source, required flow rate, pumping head, pipework, and power supply.
• Recommend suitable pump models and configurations based on the customer\'s application.
• Coordinate with the technical team when specialized assessments or site visits are required.
• Ensure that recommendations are technically appropriate and aligned with customer requirements.

Business Development and Market Expansion

• Identify and develop new business opportunities in residential, commercial, agricultural, and industrial markets.
• Build relationships with plumbers, contractors, developers, farmers, borehole drilling companies, and other potential customers.
• Conduct customer visits and product presentations when required.
• Identify opportunities for repeat business and complementary product sales.
• Monitor market trends, competitor activities, and customer requirements.
• Support the development and implementation of sales strategies to increase market share.

Sales Administration and Reporting

• Prepare accurate quotations, sales orders, and technical documentation.
• Maintain updated customer records and sales activity reports.
• Track sales performance, customer enquiries, and outstanding quotations.
• Monitor product availability and coordinate with the inventory team.
• Prepare regular sales reports and provide updates on business opportunities.
• Ensure all sales transactions are properly documented.

After-Sales Support

• Provide customers with basic technical guidance on pump operation and maintenance.
• Coordinate with the technical team to address installation and troubleshooting enquiries.
• Assist in resolving customer complaints and product-related issues.
• Follow up with customers after purchase to ensure satisfaction.
• Support warranty claims and technical service requests in accordance with company procedures.

Required Qualifications and Experience

• Diploma or degree in Mechanical Engineering, Electrical Engineering, Water Engineering, Sales and Marketing, or a related field.
• Previous experience in technical sales, water pumps, plumbing, irrigation, or water systems is an advantage.
• Practical understanding of water pump applications and operating principles.
• Experience preparing technical quotations and recommending equipment is preferred.
• Proficiency in Microsoft Office and basic sales reporting systems.