Technical Support Specialist

About the Role.

• We are looking for a Technical Support Specialist to provide exceptional support for payroll and HR technology platforms. The ideal candidate will have experience supporting users of payroll, HCM, PEO, or similar systems, helping resolve technical issues while ensuring a positive client experience.
• This is an excellent opportunity for a customer-focused professional who enjoys troubleshooting, problem-solving, and supporting critical business processes related to payroll and human resources.

Key Responsibilities.

• Provide technical support for payroll and HR software platforms.
• Troubleshoot and resolve user issues related to payroll processing, employee records, system configurations, and platform functionality.
• Respond to client inquiries via email, phone, and ticketing systems.
• Document support cases, resolutions, and troubleshooting steps.
• Escalate complex issues to internal teams when necessary.
• Assist users with system navigation, best practices, and feature adoption.
• Monitor and track support requests to ensure timely resolution.
• Collaborate with implementation, operations, and product teams to improve the overall customer experience.
• Maintain high levels of customer satisfaction through professional and timely support.

Required Qualifications.

• Minimum of 1 year of experience in Technical Support, Help Desk, Customer Support, or a related role.
• Experience working with Payroll, HCM, PEO, HRIS, or similar workforce management platforms.
• Basic understanding of payroll processes and HR operations.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer-service mindset and attention to detail.