Technical Support Specialist Engineering Parts
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Qualifications, Skills and Experience
- Diploma or Degree in Mechanical, Electrical, Industrial Engineering, or equivalent technical qualification.
- Proven experience in technical support or engineering services, preferably involving engineering parts/components.
- Strong understanding of mechanical and/or electromechanical components and troubleshooting.
- Ability to read technical drawings, specifications, and manuals.
- Strong communication, problem-solving, organizational, and customer-service skills.
- ERP/technical CRM experience and knowledge of ISO or quality management systems will be an added advantage.
Key Responsibilities
- Provide technical support to customers, sales teams, and internal stakeholders on engineering parts and components.
- Troubleshoot product issues and recommend suitable parts or alternatives based on customer needs.
- Work with engineering and product teams to maintain accurate product information and technical documentation.
- Support pre-sales and post-sales activities, product training, and launches
- Coordinate with logistics and procurement to ensure timely delivery and replacement of parts.
- Escalate and follow up on unresolved technical issues through to closure.