Job Purpose

• The Retail Sales & Service Officer (Teller) is responsible for providing frontline customer service in foreign exchange, money remittance, and cash handling operations. The role ensures compliance with regulatory requirements, accuracy in transaction processing, effective customer support, and proper cash management, while upholding our client service standards.

Key Responsibilities

Forex

• Buying and selling of currency to and from customers
• Collect documentation from new customers either original National ID or passport
• Register clients in the Fabit system for future transactions.
• Enter transactions in the Fabit system to record and issue computer generated receipts to customers after every transaction.
• Issue declaration forms to customers changing amounts exceeding one million Kenyan shillings and ensure that customer provide supporting evidence.
• Raise with the compliance/MLRO in case of a PEP customer before carrying out a transaction.

Remittance

• Assist Western Union, MoneyGram and Fx customers to either send or receive money.
• Conduct proper Due diligence by ensuring customers fill in KYC forms capturing source & purpose of funds, the relationship between remitter & recipient, their contacts and residential address.
• Carry out Mpesa transactions for customers. Ensuring that Mpesa KYC is done.
• Balance currency and coin in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
• Do daily reports

Requirements

Minimum Qualifications

• Minimum of O-level education.
• 1-2 Year experience as a teller in a forex bureau, Sacco and Mobile Banking (MPESA)

Required Experience

• Operations, cash handling, banking, remittance, payments or financial-services operations. Previous supervisory, senior teller or team-lead experience is preferred.

Required Skills / Competencies

• Strong numerical and reconciliation skills; excellent attention to detail; cash-management skills; knowledge of transaction processing and internal controls; understanding of KYC and AML/CFT requirements;

Other Specific Requirements

• Ability to handle cash and sensitive financial information responsibly

Note: Male candidates are encouraged to apply