Responsibilities Accountable for the daily processing of all relevant incoming requests, according to set standards. Acknowledge agents’ emails and prepare accurate and detailed tour proposals on time. Ensure bookings are captured correctly, and all services are booked. Preparation of booking documentation as per the set guidelines Ensure costs are captured correctly; files are invoiced, and have correct margins. Qualifications and Expertise Relevant degree-level education in Tourism and Hospitality Sectors preferred or or higher national diploma, in the same field. Tour plan knowledge as a strong added advantage. Minimum of 2-4 years of experience in a similar role. Advanced Tourism Product Knowledge is a must. Strong communication skills, both in verbal and written formats Strong Customer Service and Excellent interpersonal skills across all levels ICT Proficient Proficiency in English and any other Foreign language will be an advantage.