We are looking for a dynamic, enthusiastic, service driven team player to join the lodge reservations team. KEY OUTPUTS: Maintain constant and consistent communication with colleagues, travel agents, tour operators, guests, and suppliers via telephone and email. Build and nurture strong professional relationships with international travel partners and service providers. Creatively design and plan bespoke FIT leisure itineraries across East Africa for international guests and travel partners. Proactively sell company products and services while ensuring the best possible travel experience for each guest. Respond promptly to enquiries and work towards converting them into confirmed bookings. Manage the full reservations process from initial enquiry and quotation through to final confirmation, invoicing, and preparation of travel documentation. Coordinate bookings with lodges, camps, airlines, guides, and ground handling teams to ensure seamless service delivery. Monitor bookings from enquiry stage through to completion of travel. Prepare accurate quotations, itineraries, invoices, and travel documents. Ensure all guest preferences, special requests, and logistical requirements are captured and communicated effectively. Maintain high levels of attention to detail to ensure exceptional guest satisfaction. Ensure all turnaround times are strictly adhered to in accordance with company Standard Operating Procedures. Deliver prompt, professional, and reliable service at all times. Provide operational support and backup for colleagues when they are away from the office. Participate in weekend and public holiday duty on a rotational basis. Continuously expand destination and product knowledge through training sessions, workshops, and educational opportunities. Stay up to date with new safari products, lodges, experiences, and destination developments within East Africa. Brand & Values Alignment Uphold and embody the company values, particularly: Care of the People Care of the Land Care of the Wildlife KEY REQUIREMENTS: Minimum 3–5 years experience in luxury safari reservations or tour consulting. Diploma, higher diploma or degree in Tourism Management or related courses. Strong knowledge of East African safari destinations and logistics. KNowledge of South and Southern Africa is added advantage Excellent written and verbal communication skills in Spanish. Ability to manage multiple bookings simultaneously. Strong attention to detail and organisational skills. Experience working with international travel agents and luxury clientele. Proficiency in reservation systems and Microsoft Office. Passion for travel, wildlife, and guest service excellence. Lateral thinking ability An in-depth knowledge of Tourplan or a similar booking system Working knowledge of WETU or other related Initiative Personal Attributes Professional and positive attitude Strong relationship-building skills Problem-solving mindset Ability to perform well under pressure Team player with high integrity SKILLS REQUIRED: Destination & Product Knowledge Strong knowledge of East African safari destinations including Kenya, Tanzania, Rwanda, and Uganda. Understanding of lodges, camps, parks, conservancies, and safari logistics. Ability to match guest preferences with suitable properties and experiences. Sales & Conversion Skills Strong ability to convert enquiries into confirmed bookings. Ability to upsell relevant experiences while maintaining guest value. Confidence in presenting and selling luxury travel experiences. Itinerary Design & Creativity Ability to design unique, tailor-made luxury itineraries. Strong sense of travel flow, logistics, and guest experience. Creative thinking to craft memorable safari journeys. Communication Skills Excellent written and verbal communication. Professional and confident interaction with international travel agents and guests. Ability to communicate clearly with suppliers and operational teams. Attention to Detail High level of accuracy in quotations, reservations, invoicing, and travel documentation. Ability to manage complex itineraries with multiple services and destinations. Relationship Management Strong relationship-building skills with agents, suppliers, and internal teams. Ability to maintain long-term professional partnerships. Time Management & Organisation Ability to manage multiple enquiries and bookings simultaneously. Strong organisational skills and ability to prioritise tasks effectively. Problem-Solving Ability Ability to resolve travel issues quickly and professionally. Calm decision-making under pressure, especially when handling guest travel disruptions. Technology & Systems Skills Proficiency in reservation systems and booking platforms. Strong working knowledge of Microsoft Office (Excel, Word, Outlook). Ability to manage digital itineraries and documentation. Teamwork & Professionalism Collaborative team player. High level of integrity, professionalism, and accountability.