About the Role Seeking a professional with 2+ years’ experience to lead retail operations. You will use your sales expertise to manage teams, deliver exceptional service, and drive impact. Responsibilities Achieve sales, repayment and impact targets for your zone. Manage multiple channel performance through the entire business cycle simultaneously, working with cross-functional teams as necessary, and serve as the primary contact for all zonal performance. Provide technical support and training to Duka Assistants and Field Agents by setting up and facilitating weekly meetings. Define and manage work planning for Duka Assistants and Field Agents Oversee and execute inventory ordering, data entry and merchandising. Oversee the control environment at the Duka Actively build your teams through hiring, training and performance management Supporting planning and implementation of promotion programs for your zone. Assist customers in understanding their needs, articulate key differentiators and typical customer buying journeys, and generally display a passion for our program. Support your team to create sales opportunities for customers Career Growth and Development We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career. Qualifications A Diploma or Bachelors Degree in any related field. 2+ years of experience in a sales, partner or channel manager role. Demonstrated ability to consistently work towards strategic goals. Effective strategic and analytical thinking skills. Excellent written and verbal communication skills. Preferred Start Date As soon as possible