Workshop Controller
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Role Description Reporting to the Manager - Workshop Operations, the Workshop Controller is accountable for the overall performance of the workshop, with a strong focus on turnaround time, quality assurance, customer satisfaction, and revenue optimization KEY RESPONSIBILITIES Workshop Operations Management Supervise daily workshop operations; scheduling, workflow, resource allocation, and productivity tracking Monitor KPIs including job completion rates, technician utilization, and service bay optimization Ensure compliance with KEBS, NTSA, and manufacturer specifications Maintain workshop safety standards in line with OSHA Kenya regulations. Policy & Procedure Adherence (Non-Negotiable) Enforce 100% compliance with all company policies, manufacturer procedures, and regulatory requirements Conduct daily compliance audits using standardized checklists and documentation protocols Implement a zero-tolerance policy for safety violations and procedural non-compliance Ensure complete traceability of all work performed with proper documentation and sign-offs Turnaround Time Optimization (Critical Success Factor) Establish and monitor strict TAT timelines, ensuring promised delivery times are met 100% Implement real-time job tracking with hourly progress updates and bottleneck identification Maintain emergency fast-track lanes for urgent requirements with a 2-hour service guarantee Pre-order critical parts based on service forecasting to eliminate parts-related delays MINIMUM QUALIFICATIONS Degree in Automotive Engineering, Mechanical Engineering, or a related technical field Trade certification from a recognized automotive training institution Valid driving licence; Class B minimum; Class C preferred Professional certifications from major automotive manufacturers are an added advantage EXPERIENCE & COMPETENCIES Experience 5–7 years of progressive experience in automotive workshop operations (MANDA Minimum 3 years in a supervisory or management role within an automotive service environment Demonstrated proficiency with modern diagnostic equipment and automotive technologies Proven track record of achieving operational and financial targets go to method of application »