Qualifications Diploma in a business related field. At least 1 Year of working Experience. Exposure in a customer service, sales/credit control or call centre environment is an added advantage. Key Skills Strong negotiation and persuasion skills. Strong customer engagement & relationship management. Proficiency in MS office,excel & word with proficiensy in using collection system. Commission based

Role Description We are seeking a full-time Head of Collections to lead and optimize our collections operations. Based in Nairobi County, Kenya, this is an on-site role responsible for overseeing the effectiveness of the debt recovery processes, managing a team of collection professionals, and driving operational excellence. Core responsibilities include designing and implementing collection strat

Key Responsibilities: Design and deliver high-impact training programs for collectors Build skills in negotiation, customer engagement, and ethical debt recovery Coach and mentor team leaders and agents on call quality and conversion Develop training modules on call handling, objection management, and debtor segmentation Ensure compliance with legal and regulatory frameworks Promote integrity, pro