KEY RESPONSIBILITIES - Trace, retrieve, and securely store documents, ensuring safety and accessibility. - Organize, archive, and maintain records in accordance with established filing and classification systems. - Create and update indexes for all files to facilitate easy retrieval. - Monitor and track file movements, maintaining accurate records of their status. - Respond promptly

ROLE PURPOSE To deliver high-quality, multilingual customer service and support within the contact centre operations. The Multilingual Call Centre / Contact Centre Agent serves as a key touchpoint for clients, managing inquiries, handling service requests, and ensuring an outstanding customer experience. This role requires strong communication skills, cultural adaptability, and a proactive approa

Role Purpose To deliver high-quality customer service and support to clients through professional communication in Mandarin. The Mandarin-Speaking Agent will serve as a key point of contact for Mandarin-speaking clients and patients, managing enquiries, handling service requests, resolving complaints, and providing accurate information in a clear and culturally appropriate manner. The successful