Call Centre Officer II - 3 Posts

Job Purpose Responsible for receiving, sorting and processing complaints on police misconduct at the Call Centre. Key Responsibilities/ Duties / Tasks An officer at this grade will undertake the following duties and responsibilities: Receiving and processing complaints on police misconduct at the call centre; Implementing internal case intake committee recommendations; Updating records at the call centre; Implementing systems and processes at the call centre for the efficient management of complaints against the police;v. Collecting and collating data for internal and external reports pertaining to the call centre; Providing feedback to the complainants on the status of complaints; Implementing risk mitigation measures; and Supporting the implementation of quality assurance standards in the call centre. Knowledge, Experience and qualifications required For appointment to this grade, an officer must have the following qualifications: Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution; and Proficiency in computer application. go to method of application »