Customer Care/ Call Centre Support - 2 Positions
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Key Responsibilities
- Handle inbound and outbound customer calls.
- Respond to customer inquiries and provide accurate information.
- Follow up on pending deliveries and customer complaints.
- Follow up on COD collections and PODS.
- Conduct debtor follow-ups and collection calls.
- Resolve customer complaints professionally and promptly.
- Maintain accurate customer and call records.
- Escalate unresolved issues to the relevant departments.
- Follow up with branches, drivers and operations teams.
- Meet assigned customer service and collection targets.
Requirements
- Moving People, Goods and Opportunities Across Kenya
- Must have worked as a Debtor Collector.
- Diploma/Degree in Customer Service, Business, Communication or a related field.
- 1-2 years' experience in customer care, call centre or debt collection.
- Excellent telephone communication and listening skills.
- Ability to handle difficult customers professionally.
- Good follow-up and negotiation skills.
- Computer literate with good data-entry and record-keeping skills.
- Patient, professional and solution-oriented.
- Ability to work under pressure and meet targets.