Customer Relations Officer

Key Responsibilities:

• Respond promptly to phone, email, and walk-in property inquiries.
• Pitch available properties to warm leads and turn inquiries into confirmed property sales.
• Stay in touch with existing buyers to generate repeat business and new referral leads.
• Negotiate prices, explain payment structures, and guide buyers through signing legal sales contracts.
• Conduct highly persuasive property tours that highlight specific financial returns and lifestyle benefits.
• Research competitor pricing and local property trends to pitch solutions more effectively to buyers.
• Build long-term rapport with buyers and investors by offering honest advice and updates.
• Guide clients through site visits and explain property features.
• Handle client complaints and coordinate with finance or legal teams for smooth transactions.
• Update customer interaction logs and track sales pipelines accurately .

Qualifications .

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1 to 3 years of experience in sales, or client relations,  within the property sector.
• Proven experience meeting or exceeding monthly real estate sales quotas.
• Strong skills in handling buyer objections, price pushback, and contract terms.
• Existing relationships with local property investors, brokers, or wealth managers is a plus.
• Excellent spoken and written communication skills with strong active listening.
• Proficiency in MS Office and familiarity with CRM software.
• High emotional intelligence, patience, and problem-solving abilities.