HR Officer - Ops
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We are seeking a proactive, detailed-oriented, and service-driven HR Officer (People Operations) to join our People & Culture team in Nairobi.
In this pivotal role, you will be the backbone of our day-to-day HR operations, ensuring seamless service delivery across our branches and field teams. You will drive HRIS migration and automation, manage employee relations within strict service levels, uphold strict compliance with Kenyan labor laws, and leverage data to optimize our people processes.
Key Responsibilities:
- Employee Relations & Case Management: Coordinate assigned ER cases, disciplinary hearings, and PIPs with fairness and compliance, meeting a strict 10-day SLA for closure.
- HRIS Digitization & Automation: Lead the migration of our organizational directory into our HRIS, automate document workflows, and implement a streamlined post-probation tracking system.
- Field Team Support: Serve as the first line of HR support for our field teams, resolving ticketing inquiries via Hiver efficiently and responsively.
- Compliance & Records Management: Maintain audit-ready employee records and ensure all operational HR practices align with Kenyan labor laws.
- Attendance, Leave & HR Analytics: Oversee attendance and leave tracking across teams and generate key HR metrics to support data-driven decision-making.
The Ideal Candidate
You are an empathetic operational champion with a passion for efficiency, accuracy, and fairness. You thrive under pressure, love utilizing technology to solve manual friction, and take pride in delivering exceptional internal service.
What You Bring:
- Education & Credentials: Bachelor’s degree in Human Resources, Business Administration, or a related field, with active IHRM membership.
- Experience: At least 2 years of hands-on HR experience in a fast-paced environment, with a strong grasp of Kenyan labor laws, employee relations, and performance processes.
- Tech Savvy: Practical proficiency with modern HRIS platforms and workflow automation.
- Mindset & Values: Uncompromising integrity, high confidentiality, exceptional organizational skills, and a proactive, problem-solving attitude.