Principal Call Centre Officer - 3 Posts
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Industry Government Founded 2012 Type Government Website http://www.ipoa.go.ke/ Address 1st Ngong Avenue, ACK Garden Annex, 2nd floor P.O. Box 23035 - 00100 Nairobi, Kenya
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Job Purpose Responsible for coordinating receiving, sorting and processing complaints on Police misconduct at the Call Centre. Knowledge, Experience and qualifications required For appointment to this grade, an officer must have the following qualifications: Cumulative service period of nine (9) years, three (3) of which must have been at the grade of Senior Officer in either Call Centre or Complaints Management at IPOA 7; Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution; Management course lasting not less than four (4) weeks from a recognized institution; Membership to a relevant professional body where applicable; and proficiency in computer application; and Shown merit and ability as reflected in work performance and results go to method of application »