Relationship Manager- Chinese Desk
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Industry Consulting Founded 2009 Type Private Website https://www.scgafrica.com/ Address Ruiru, Eastern Bypass, Nairobi, Kenya
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Roles/Duties & Responsibilities Identify and develop relationships with Chinese businesses and networks Acquire new clients and grow the existing client portfolio Grow business in deposits, trade finance, remittances, guarantees, and foreign exchange income Achieve targets in assets, liabilities, and non-funded income Manage and grow a portfolio of Chinese-speaking clients Maintain strong relationships with key stakeholders and Chinese associations Serve as the main contact for client inquiries and advisory needs Provide high-quality customer service across all client interactions Develop external networks within the Chinese business ecosystem Address and resolve customer issues promptly and effectively Support smooth client onboarding and transaction processing Build strong internal relationships across departments Skills & Qualifications Bachelor’s degree from a recognized university Fluency in Mandarin (Chinese) is mandatory Experience in banking, sales, or relationship management is an added advantage Understanding of trade finance and corporate banking products is desirable Strong relationship management skills Business development skills Cross-cultural sensitivity Ability to meet strict performance targets Ability to adapt in a dynamic and competitive environment High integrity and professionalism Excellent communication and negotiation skills