Senior Operations Manager
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KEY RESPONSIBILITIES
- Lead and optimise operational processes covering client onboarding, transaction processing, trade support, settlement, custody coordination, records management and exception resolution.
- Establish and maintain strong operational controls, including maker-checker approvals, transaction and cash reconciliations, incident reporting and escalation procedures.
- Oversee relationships and service standards with custodians, settlement agents, banks, technology providers and other key service providers.
- Support the selection and implementation of operational systems, data controls, management dashboards, information-security processes and business continuity arrangements.
- Develop and maintain operational policies, procedures, service levels and clear segregation of duties across Front Office, Operations, Finance, Risk and Compliance.
- Recruit, develop and manage the Operations team, setting measurable performance standards and driving continuous improvement.
- Support the CEO with operational budgets, capacity planning, cost management and management/board reporting.
- Coordinate operational input into licensing processes, audits and regulatory reviews, and track implementation of agreed remedial actions.
- Identify operational, process and conduct risks, escalate material incidents promptly and drive corrective action.
- Maintain appropriate oversight and documented controls over outsourced operational activities.
QUALIFICATIONS & EXPERIENCE
- Bachelor’s degree in Finance, Accounting, Business Administration, Commerce or a related field.
- Professional qualification such as CPA, ACCA, CFA, CIFA or equivalent will be an added advantage.
- 5–8 years’ relevant experience, preferably within investment banking, banking, capital markets or another regulated financial-services environment.
- Practical experience working within CMA and/or CBK regulatory frameworks.
- Strong understanding of financial-services operations, internal controls, risk management and governance.
- Proven experience managing teams, operational processes and business improvement initiatives.
- Strong analytical, organisational, communication and stakeholder-management skills.
- High level of integrity, attention to detail and ability to operate effectively within a regulated environment.
WHAT WE OFFER
- KES 200,000 Gross per Month
- Opportunity to work within a growing investment banking and financial-services environment
- Exposure to investment operations, finance and business management
- Professional growth and development opportunities
- A potential career pathway toward Head of Operations and COO