Senior Operations Manager Investment Management

Key Responsibilities

Operations Management

• Oversee daily operations to ensure efficiency, accuracy and compliance with established procedures and regulatory requirements.
• Coordinate investment transactions, reconciliations, settlements and operational reporting.
• Develop, implement and review operational policies, procedures and workflows to improve productivity and accountability.
• Monitor operational performance and identify opportunities for continuous process improvement.
• Ensure accurate and timely processing of financial and investment-related transactions.

Regulatory Compliance and Internal Controls

• Ensure adherence to applicable Capital Markets Authority (CMA) and Central Bank of Kenya (CBK) regulations, guidelines and reporting requirements, as relevant to the firm’s activities.
• Coordinate regulatory reporting, internal and external audits, and compliance documentation.
• Develop and maintain effective internal controls to minimise operational errors, financial exposure and compliance risks.
• Identify operational risks and implement appropriate mitigation measures.
• Work with relevant stakeholders to address audit findings and strengthen operational accountability.

Stakeholder and Investment Operations

• Liaise with banks, fund managers, custodians, trustees, brokers, investors and other relevant stakeholders.
• Support effective coordination of investment transactions, settlements and reconciliations.
• Maintain reliable operational records and ensure documentation is accurate and accessible.
• Facilitate timely communication and resolution of operational issues involving internal teams and external partners.

Team Leadership and Reporting

• Supervise and guide the operations team, ensuring clear responsibilities and consistent performance.
• Establish performance expectations and monitor departmental results against agreed objectives.
• Prepare operational reports for senior management, highlighting performance, risks, challenges and improvement opportunities.
• Promote a culture of accuracy, accountability, efficiency and continuous improvement.

Qualifications and Experience

Candidates applying for this Senior Operations Manager position should meet the following requirements:

• A bachelor’s degree in Finance, Accounting, Economics, Business Administration or a related field.
• At least 5 years of experience in operations within investment management, capital markets, banking, fund administration or financial services.
• Strong knowledge of applicable CMA and CBK regulatory frameworks, relevant to investment and financial services operations.
• Good understanding of capital markets, investment products, financial transactions, reconciliations, settlements and regulatory reporting.
• Demonstrated experience in operational risk management, internal controls and process improvement.
• Proven ability to coordinate stakeholders and maintain effective operational procedures.
• Strong leadership, analytical, communication and stakeholder management skills.
• Relevant professional qualifications in finance, investment, banking or risk management will be an added advantage.

Key Competencies

The ideal candidate should demonstrate:

• Financial services operations management.
• Regulatory compliance and reporting.
• Investment transaction coordination and reconciliation.
• Operational risk management and internal controls.
• Process improvement and operational efficiency.
• Team leadership and performance management.
• Analytical thinking and problem-solving.
• Effective communication and stakeholder relationship management.