Description We are seeking dynamic and customer-focused Personal Banking Officers to join our Outbound Personal Banking team. This is a 1-year renewable contract role offering a competitive package of 60,000 KES per month. Execute defined tasks and performance measures across entrenchment, retention, onboarding, and engagement campaigns. Engage clients to drive cross-sell, increase transactional t
Job Purpose Statement The Director – Products is responsible for defining and executing the strategic vision, development, and lifecycle management of the bank’s retail products across both digital and non-digital channels. The role ensures that products are innovative, customer-centric, commercially viable, and aligned with the bank’s overall retail banking strategy. By translating market insight
Job Purpose To lead the origination of Advisory and Capital Market solutions across multiple products areas in the country. Represent and take ownership of the Advisory and Capital Market platforms and franchise in the region Supervise the support functions. Job Context The incumbent will have: The opportunity to work across a number of countries in Africa and the rest of the word to support the t
Job Summary To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches. Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability. Drive implementation of business and service strat
Job Summary To oversee Timiza Virtual Banking day-to-day management of customer services i.e., queries, service requests and complaints resolution in a fair, timely manner; in accordance with Absa’s customer obsession and 10x strategy and in line with the laid down procedures. To provide an efficient relationship management between the outsourced customer service vendor (CCI Kenya) and Absa, in ac
Key Responsibilities Achieve profitability targets through revenue maximisation and prudent cost management. Grow and monitor branch’s liability and asset portfolios to achieve business targets. Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling. Overall management of the branch through efficient utilization of resources. De
KEY RESPONSIBILITIES Evaluation and Approval of Credit Applications : Evaluation of credit appetite including appropriateness of structure considering application, tenor, risk versus return relationship, and the evaluation of effectiveness of risk mitigants. Deliver well thought out decisions showing sound judgement where applications are within delegated sanctioning authority. Effective provision
Job Purpose The role holder reports to the Head of Section, Payment Services Authorization and Approvals, and assists the team in the review and analysis of applications by Virtual Asset Service Providers (VASPs) to ensure compliance with the VASPs Act and Regulations. Key Duties and Responsibilities Technical and Operational Responsibilities Review VASP applications in line with the VASP Act and
Job Purpose The role holder will process licensing applications of virtual asset service providers (VASPs), review for approval or decline VASP products to ensure an all-inclusive, technologically driven national payment system. The role holder will be involved in policy development initiatives for VASPs and payment services including development of standard operating procedures and guidelines for
Job Purpose The role holder reports to the Head of Section, Payment Services Authorization and Approvals, and assists the team in the review and analysis of applications by virtual asset service providers (VASPs) to ensure compliance with the VASPs Act and Regulations. Key Duties and Responsibilities Technical and Operational Responsibilities Review VASP applications in line with the VASP Act and
Job Purpose The Officer, Banking Services provides efficient and effective, high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives. This involves performing the following Banking and Financial Markets functions at the Branch/Centre: Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Pay
Job Purpose The Officer, Banking Services provides efficient and effective, high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives. This involves performing the following Banking and Financial Markets functions at the Branch/Centre: Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Pay