Overall Responsibility - Support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring patient experience standards. Key Responsibilities: - Support the delivery of excellent patient and customer experience across the facility. - Welcome, guide, and assist
Overall Responsibility - Support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring patient experience standards. Key Responsibilities: - Support the delivery of excellent patient and customer experience across the facility. - Welcome, guide, and assist
Overall Responsibility - Support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring patient experience standards. Key Responsibilities: - Support the delivery of excellent patient and customer experience across the facility. - Welcome, guide, and assist
- We are seeking a resilient and persuasive Debt Collection Agent to recover outstanding debts by contacting debtors via outbound calls, emails, and letters, negotiating repayment plans and settlements while strictly adhering to the FDCPA and all applicable regulations. - Daily responsibilities include skip tracing to locate hard-to-find debtors, verifying financial status, and accurately docum
The role - As Customer Success Manager you will own our client portfolio and lead the team that services it. You will be accountable for whether our clients stay, whether they come back, and whether they tell other people about us. - This is a hands-on leadership role. You will carry senior relationships yourself, step in when an account is at risk, and at the same time build a team that hand
Job Description Janta Kenya is looking for a confident, energetic and target-driven Telesales / Inside Sales Executive to join our team. The role will involve: - Handling sales calls, WhatsApp enquiries and emails - Conducting online sales meetings - Following up leads, quotations and proposals - Qualifying prospects and identifying client needs - Selling Janta’s recruitment, HR, b
Job Ref. No. JLIL431 Role Purpose The CRM Expert’s role is to ensure optimal availability, configuration, and utilization of Jubilee Insurance system applications in a manner that meets the internal customers’ requirements, creates efficient and business supporting solutions whilst maintaining relationships with vendors, users, and key stakeholders by applying best practice project management pr
Acumen DT Sacco Limited is looking for a competent, customer-focused and results-driven Customer Care Officer to join our team and help us deliver an outstanding member experience. Key Responsibilities - Act as the first point of contact for members, delivering professional and timely service. - Handle member enquiries, complaints and requests across all communication channels. - Advise m
The role - As Customer Success Manager you will own our client portfolio and lead the team that services it. You will be accountable for whether our clients stay, whether they come back, and whether they tell other people about us. - This is a hands-on leadership role. You will carry senior relationships yourself, step in when an account is at risk, and at the same time build a team that hand
Front Office Customer Care position, previous experience working in an educational institution is required.
Role Purpose - The Call Centre Interns will support the secretariat in responding to enquiries, engaging prospective and registered delegates, and ensuring that delegates receive timely and accurate information throughout the registration process. Key Responsibilities - Respond promptly and professionally to telephone calls, WhatsApp, and other Convention-related enquiries. - Provide accur
Main Purpose Of Job - The Service Desk Coordinator is responsible for converting after-sales findings from the Support team preventive maintenance visits, call-outs, and support issues into timely, accurate commercial quotations for clients. The role works closely with the Support Coordinator to keep preventive maintenance schedules on track, ensure outstanding client approvals are followed up,