Showing 481-492 of 502 job(s)
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PZ Cussons
Nairobi, KE
Customer Development Executive
4 months ago
Achieve agreed business objectives/KPIs for the territory (Sell-out, Focus Brands, NPD listing, POP deployment, promotions etc.) Implement outlet coverage strategy in assigned territory, enlist and keep updated database of relevant outlets. Achieve sales drivers (Quality, Distribution, Visibility, Price/promotion) objectives for the territory. Manage and review the activities of the Secondary Sale
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Influx
Nairobi, KE
Technical Support Agent
4 months ago
What You'll Do: Handle 100 tickets per day. Provide basic helpdesk support. Document solutions and procedures in knowledge bases (KBs) and FAQs, and maintain them by keeping them updated. Ensure that support requests are handled within established Service Level Agreements (SLAs), keeping client satisfaction a priority. Analyse logs and pick important issues for problem-solving or escalating to hig
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Customer Service Executive
Nairobi, KE
Customer Service Executive
4 months ago
Objective: Provide high-quality customer service by handling inquiries, resolving issues, and ensuring customer satisfaction through professional and efficient communication. Key Responsibilities: Manage customer interactions via calls, emails, and chats Provide accurate information about products and services Resolve customer issues and escalate when necessary Maintain proper records in the CRM s
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iSON Xperiences Kenya Limited
Nairobi, KE
Customer Care Executive Ecommerce Chats
4 months ago
Duties & Responsibilities Build rapport with customers by handling all chat/email interactions in a courteous and professional manner. Ensure accurate and consistent communication of product and service information during all customer interactions. Obtain, clarify, and verify customer information to ensure delivery of high-quality customer service. Demonstrate empathy where required and provide cu
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Turaco
Nairobi, KE
Customer Operations Associate
4 months ago
About the role This role is the direct contact between Turaco and customers/policy holders. The Customer Operations Associate will speak with customers over the phone to explain insurance products, benefits, and payment methods to customers. The Associate will also upsell and cross-sell other products that are useful to the customer. Roles and responsibilities Telesales Engage at least 100 custome
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Hazina Sacco Society Ltd
Nairobi, KE
Customer Care Assistant
4 months ago
Minimum Requirements Bachelor’s Degree in Public Relations / Communications or Business Management Two (2) years experience in a busy organization Basic accounting knowledge and experience in digital / social media marketing is an added advantage Duties & responsibilities Implementing the Society’s Customer Service Charter. Offer the voice of the customer to guide in marketing strategy, product im
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Pavago
Nairobi, KE
Customer Success Manager
4 months ago
About the Role: Our client is seeking a Customer Success Manager / Account Manager to own client relationships, drive product adoption, and ensure renewals and growth. This role requires balancing proactive engagement with responsive problem-solving, acting as the client’s advocate internally while also identifying upsell and cross-sell opportunities. The CSM ensures that customers achieve measura
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Pavago
Nairobi, KE
Community Manager
4 months ago
About the Role Our client is seeking a proactive and relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily Slack engagement, relationship building, member satisfaction, and event coordination. The Community Manager plays a critical role in fostering meaningful connections, driving participation,
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Skills Geographic Kenya (SGK)
Nairobi, KE
Customer Service Admissions Officer
4 months ago
The customer service & admissions officer will be responsible for managing front- office interactions, handling inquiries from prospective and current parents/students, and supporting the student admissions process. The role requires a tech-savvy, organized, and customer-focused individual who can enhance the institutions reputation through excellent service delivery. Qualifications Diploma in cus
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NIBS College
Nairobi, KE
Part Time Trainers - Customer Service Public Relations
4 months ago
We are looking for skilled & passionate part-time trainers in: Customer Service & Public Relations to join our growing team. We are seeking experienced professionals who are eager to share their industry knowledge. mentor students and help shape the next generation of skilled professionals. If you have strong expertise in the listed fields, we would love to hear from you. MINIMUM REQUIREMENTS: Bac
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Cigna
Nairobi, KE
Customer Service Representative - GHB
4 months ago
The Role & Responsibilities: We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limited to): Managing day to day queries via Telephone and Email from Cigna’s customers whilst putting the service experience at the center of all activities. Adhering to the productivity and quality standards se
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Maersk Line
Nairobi, KE
Area Head of Customer Success
4 months ago
KEY RESPONSIBILITIES: Drive Customer Success Partner standardization, ensuring value add to Customers Ensure standard process and system adoption for CSPs. Adhere to offshoring of transactional tasks to OTS as per defined offshoring catalogue, ensuring demarcation between CSPs and OTS. Drive adherence to sales minimum standards for CSPs. Drive Sales Performance and Productivity: Le
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