Job Description Develop, grow and monitor Branch liability and asset portfolios with aim of ensuring that the branch remains profitable, competitive and promptly reacts to changes in both the internal and external environment. Contribute to and take proactive role in the strategic direction of Branch Business. This will include ensuring that the Bank’s objectives as relates to the branch in partic
Team / Role Overview The Kenya Services Head directly or indirectly manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thor
Job Purpose Statement This role is responsible for leading the Bank’s operations across all three areas, driving growth and profitability. This role involves developing strategies to acquire and retain merchants, enhance card products, and improve online customer experience, ensuring compliance with regulatory requirements and achieving business goals. A seasoned leader with extensive payments ind
Job Purpose Statement This role is responsible for providing strategic leadership, operational oversight, and business development for the organization’s billers and merchant till portfolio. The role ensures the effective acquisition, on boarding, quality assurance, and utilization of billers and tills while maintaining strict adherence to regulatory and internal compliance standards. This positio
Job Purpose: The purpose of this role is to lead the bank’s efforts in serving and managing customer relationships within the manufacturing sector. It will focus on understanding the specific financial needs of manufacturing businesses, developing tailored banking solutions, and driving the bank’s strategy to support this key sector. The Senior Manager will be responsible for developing and managi
Job Summary Manage China Desk under Business Banking To manage and sustain a portfolio of Commercial customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service. The primary objective is to maximize risk-adjusted portfolio contribution
Job Summary To lead the Family-Owned Businesses sector within the Bank by developing and executing a segment strategy that delivers tailored financial solutions, drives portfolio growth, and strengthens client relationships. The role ensures the bank becomes the preferred partner for family-owned enterprises by addressing their unique business and legacy needs. Key Focus Areas As the Sector Lead f
Job Purpose: The role is responsible for handling cardholder calls, queries, correspondences, and complaints on matters relating to card operations and associated service offerings in line with established bank service level standards, procedures and customer service charter Key Responsibilities: Attend to daily calls and communications received from cardholders on all matters relating to card pro
ROLES & RESPONSIBILITIES: Business & Strategy Development Develop and lead the implementation of the Business Banking Segment strategy in line with the overall Retail Banking Strategy. Ensure achievement of profitability targets through revenue maximization and prudent cost management. Implement Country-wide go-to-market strategy for new initiatives, working with all relevant departments/ stakehol
Job purpose: The role’s purpose is to develop, expand and maintain quality portfolio of SME clients for the branch through customer acquisition and retention in line with the Bank’s Strategy. Responsibilities and Accountabilities: Financial Management Manage a portfolio of SME customers, focusing on increasing product penetration, profitability and customer satisfaction. Develop new relationships
Job Purpose: To evaluate creditworthiness of a borrower and ensure the proposed credit risk is beneficial to the client and as the same time is profitable to the Bank, risks are well mitigated & is within the relevant policies and regulations. To add value to the credit proposals under consideration by providing advice and techniques to mitigate risks for credits that are considered bankable. cred
Job Purpose: The role holder will lead the business banking segment and drive development initiatives aligned with the region's overarching strategy. They will be accountable for achieving strategic business development targets and cultivating strong relationships with key stakeholders to support the Bank's long-term goals. As a proactive member of the Bank’s leadership team, they will contribute