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Professional Call Center Trainer
Nairobi, KE
Professional Call Center Trainer
Full Time
4 days ago
Requirements: Diploma or Bachelor's degree in Communication, Business, Customer Service or a related field 2+ years of hands-on experience in call center operations or customer service training Strong knowledge of call handling techniques, CRM tools and quality assurance standards Experience working on real-world customer service or contact center projects Familiarity with call center software, ti
Attractive
Solvo Global
Nairobi, KE
Customer Service Representative French And English
Full Time
4 days ago
Channels: Voice, Chat & Email English Level Required: C1+ French Level Required: C1 About the Role: As a Tire Support Specialist, you’ll be the first point of contact for consumers, tire installers, and wholesale distributors. You’ll assist with inquiries related to specific tires or existing orders across multiple channels Key Responsibilities: Handle inbound calls, chats, and emails professional
Attractive
Absa Bank Limited
Nairobi, KE
Customer Experience Insights Manager
Full Time
4 days ago
Job Summary Lead the development and execution of the Customer Experience (CX) Insights strategy for Business and Corporate segments, aligning to the bank’s customer-centric vision and business objectives. Leverage customer data, feedback, and analytics to generate actionable insights that drive improved customer satisfaction, loyalty, and commercial outcomes. Define, track, and report on key CX m
Attractive
Service Planner, CSO
Nairobi, KE
Service Planner, CSO
Full Time
4 days ago
About the job Your role As a Service Planner, CSO, your mission is to enhance customer satisfaction and experience through timely job allocation and response . You will report to the Operations Manager, CSO. You will Receive incoming calls from customer and schedule all service order both internal and external. Serve as information liaison between the service staffs and customers – providing regul
Attractive
Nexus Staffing Solutions
Nairobi, KE
Commercial Customer Service Manager
Full Time
4 days ago
We are recruiting on behalf of our client, a leading player in the construction materials industry, for an experienced and commercially driven Commercial & Customer Service Manager. This is a strategic leadership position responsible for driving business growth, increasing profitability, strengthening customer relationships, and leading high-performing Sales, Business Development, and Customer Ser
Attractive
Morsan HR Consulting
Nairobi, KE
Customer Service Digital Marketing Officer
Full Time
6 days ago
Job Summary Our client is a growing and customer-focused organization seeking to recruit a proactive, creative, and results-oriented Customer Service & Digital Marketing Officer. The successful candidate will play a key role in enhancing customer experience, supporting sales growth, and strengthening the organization’s digital presence through effective customer engagement and digital marketing in
Attractive
Sheer Logic
Nairobi, KE
Customer Development Lead Kenya
Full Time
6 days ago
About the Role A leading multinational is seeking a Customer Development Lead to drive customer and channel strategies in the Kenyan market. You will be responsible for developing and executing customer business plans, delivering annual sales targets, and building market competitiveness through strong leadership of account management teams. Key Responsibilities Develop and manage customer/channel
Attractive
Flexi-Personnel
Nairobi, KE
Call Centre Agent
Full Time
6 days ago
Our client is seeking for a customer-focused and proactive Call Centre Agent to join their team. The successful candidate will play a key role in delivering exceptional customer service by managing inquiries, resolving complaints, and supporting customers throughout the service lifecycle. JOB PURPOSE: The Call Centre Agent will be responsible for handling inbound and outbound customer interactions
Attractive
Unga Holding
Nairobi, KE
Customer Service Executive
Full Time
6 days ago
Role Purpose: The Customer Service Executive is responsible for delivering exceptional customer support through effective handling of customer inquiries, complaints, order processing, and service coordination. The role ensures timely order fulfillment, complaint resolution, customer satisfaction, and efficient coordination with internal stakeholders while supporting continuous improvement initiati
Attractive
Reeds Africa Consult
Nairobi, KE
Customer Service Supervisor - Logistics
Full Time
6 days ago
Job Summary We are seeking an experienced Customer Service Supervisor to lead and support the customer service team within a fast-paced logistics environment. The role is responsible for ensuring exceptional customer support, efficient handling of shipments and inquiries, team performance management, and maintaining high service delivery standards. The ideal candidate should have strong leadership
Attractive
Customer Care Agent
Nairobi, KE
Customer Care Agent
Full Time
6 days ago
About the Role We are seeking a customer-focused and proactive Customer Care Agent to join our growing telemedicine team. The successful candidate will be responsible for providing exceptional support to patients, handling inquiries, coordinating appointments, and ensuring a seamless customer experience across all communication channels. Key Responsibilities: Respond promptly and professionally to
Attractive
BasiGo
Nairobi, KE
Customer Service Operations Coordinator
Full Time
6 days ago
Responsibilities: Monitoring of the E-Bus fleet from BasiGo’s Command and Control Centre under the guidance of the Customer Service Operations Manager. Monitor communication channels with all BasiGo bus operators - post updates and instructions and provide immediate response to questions to maintain a seamless bus operations throughout the day. Serve as the communications hub between BasiGo’s flee
Attractive
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