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Kerry
Nairobi, KE
Customer Care Specialist
Full Time
1 month ago
About the Role - The Customer Care Specialist acts as a key contact between our customers and the Company. Displays a professional image of the company and provides a comprehensive service in a high performance, customer-focused environment. This individual will be required to perform at a high level by demonstrating excellent service performance and account management. The Customer Service Offi
Attractive
M-KOPA Solar
Thika, KE
Customer Performance Intern-Thika
Full Time, Hybrid
1 month ago
In this role, you would be responsible for: - Assisting in monitoring assigned customer accounts and supporting efforts to keep the collection portfolio within set limits - Supporting customer contact initiatives including preparing call lists, draft messages, and participating in supervised outreach to implement repayment schedules - Helping provide information to customers about timely r
Attractive
M-KOPA Solar
Nairobi, KE
Customer Performance Intern-Nairobi
Full Time, Hybrid
1 month ago
In this role, you would be responsible for: - Assisting in monitoring assigned customer accounts and supporting efforts to keep the collection portfolio within set limits - Supporting customer contact initiatives including preparing call lists, draft messages, and participating in supervised outreach to implement repayment schedules - Helping provide information to customers about timely r
Attractive
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Greenwheel
Nairobi, KE
Customer Acquisition Manager
Full Time
1 month ago
Key Responsibilities - Build and lead a high-performing acquisition team from pilot to 40+ people. - Own targets, channel mix, conversion rates and CAC. - Run experiments and scale winning channels and open satellite sales offices. - Recruit, train and certify a commissioned sales force. - Run a data-driven funnel with accurate attribution and reporting. - Own acquisition policies
Attractive
CFAO Kenya
Nairobi, KE
Customer Care Representatives Supervisor
Full Time
1 month ago
Description We are looking for a driven, hands-on individual to take up the role of Customer Care Representatives Supervisor. This role will be central to delivering customer care that supports both our sales targets and our customer satisfaction goals. RESPONSIBILITIES Sales Turnover: - Set and monitor sales targets for the Customer Care team, ensuring alignment with overall business goals.
Attractive
CIC Insurance
Nairobi, KE
Client Service Assistant
Full Time
1 month ago
About the Role The role is accountable for the day to day execution of creation, purchase, receipting, withdrawal, and reconciliation of clients’ accounts on a daily basis. The role will deliver operational effectiveness ensuring TAT on client account creation. The role sits in CIC Asset Management. Key Responsibilities - Timely and accurate execution of account opening requests. - Verifica
Attractive
Somtrade Limited
Mombasa, KE
Customer Care/Receptionist
Full Time
1 month ago
Requirements - High school diploma required; additional certification in customer service beneficial. - 1-2 years of customer service experience, preferably in logistics or a related field, with exposure to CFS operations advantageous. - Strong verbal and written communication skills for effective customer interaction. - Proficiency in CRM software and multitasking abilities in a fast-p
Attractive
Britam
Nairobi, KE
Quality Assurance Reporting Analyst
Full Time
1 month ago
Job Purpose: - The Role holder will be responsible for assessing the quality of service delivery across all customer contact points within contact centre as well as support the team leaders and managers in gap identification and make recommendations to improve on customer experience. Key responsibilities: - Coordinate the Voice of Customer programme across Kenya and regional markets. - Des
Attractive
Britam
Nairobi, KE
Client Service Assistant
Full Time
1 month ago
Job Purpose: - To support client service delivery by assisting clients and Financial Advisors with onboarding, client administration, documentation follow-up, compliance checks, CRM service requests, client records updates, communication follow-ups and general service support within agreed standards. Key responsibilities: - Assist walk-in clients, inbound callers, outbound follow-ups, email e
Attractive
Platinum Outsourcing and Logistics
Nairobi, KE
IFF Operator
Full Time
1 month ago
Job Purpose - To provide quality customer service and facilitate clearance of Clients cargo Key Responsibilities Handle the day-to- day operational relationship with the Client - Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department in accordance with SLSM/ALSM/DILS.
Attractive
Influx
Nairobi, KE
English Speaking Customer Support Agent Technical Support Experience
Full Time, Remote
1 month ago
What You’ll Do - Deliver exceptional customer support through email, live chat, and phone. - Resolve customer enquiries by following established support processes and knowledge base articles. - Troubleshoot common technical issues such as login and password problems, account access issues, basic product setup and configuration, common application or website errors, connectivity or user-fac
Attractive
Kenya Trade Network Agency (KenTrade)
Nairobi, KE
Customer Service Officer
Full Time
1 month ago
Purpose for the Job The primary role of the Customer Service Officer will be to respond to a variety of customer requests concerning the Single Window System at the various Border points. The Customer Service officer will be the first point of contact and will attend to queries and inquiries via the telephone/ email or site visits. Duties and Responsibilities - Implement a customer service pol
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