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Talent Grid Africa
Nairobi, KE
Customer Service Representative
Full Time
1 month ago
Are you passionate about delivering exceptional customer experiences? This is your opportunity to join a leading Business Process Outsourcing (BPO) company and work with high-end international clients in a fast-paced, professional environment. Salary: - Ksh. 30,000 We're looking for professionals who have: - 2–3 years of experience in Banking, BPO, Telecommunications, Debt Collection, or Ca
Attractive
Solvo Global
Nairobi, KE
Customer Service Representative
Full Time
1 month ago
Compensation & Benefits - KES 40,000 monthly salary + Transportation Allowance - Paid training and ongoing support - Professional and collaborative work environment Schedule Requirement - Availability to work from 4:00 PM to 1:00 AM is required. About the Role - As a Customer Service Representative, you will provide exceptional customer support through phone and chat channels, assist
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Savannah Informatics
Nairobi, KE
Customer Experience Analyst
Full Time
1 month ago
Key Responsibilities Customer Support & Communication - Serve as the first point of contact for customers by handling inbound calls, emails, and other support channels in a professional and timely manner. - Make outbound calls to follow up on customer inquiries, provide updates, gather additional information, and ensure timely issue resolution. - Provide first-level technical support by t
Attractive
Rift Valley Technical Training Institute
Eldoret, KE
Customer Care Officer
Full Time
1 month ago
Duties and Responsibilities - Receive and attend to customer inquiries, complaints, and requests promptly and professionally. - Provide accurate information about the institution's products, services, policies, and procedures. - Handle customer complaints and ensure timely resolution or referral to the relevant department/office. - Maintain records of customer interactions and feedback.
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Nursing Council of Kenya (NCK)
Nairobi, KE
Senior Customer Care Assistant
Full Time
1 month ago
Description Customer Experience Management - Coordinate front-office customer service operations. - Ensure customers receive timely, accurate and professional assistance. - Monitor adherence to customer service standards. - Handle escalated customer complaints and service issues. - Promote a customer-focused culture across the organization. Customer Feedback and Service Improvement
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Nursing Council of Kenya (NCK)
Nairobi, KE
Customer Care Assistant
Full Time
1 month ago
Description Duties and responsibilities shall entail: - Receive and attend to visitors, clients, and stakeholders professionally. - Respond to customer inquiries through telephone, email, and other communication channels. - Provide accurate information on the Council's services, procedures, and requirements. - Record, track, and follow up customer inquiries, complaints, and feedback.
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Lions Sightfirst Eye Hospital
Nairobi, KE
Customer Service Officer
Full Time
1 month ago
KEY DUTIES AND RESPONSIBILITIES - Respond to customer issues in a timely manner and in line with the organization's policies. - Manage a large number of calls and emails. - Use all forms of communication to build, maintain, and manage the hospital's reputation. - Communicate key messages clearly to clients to ensure comfort and maintain goodwill. - Monitor publicity, conduct research
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Sheer Logic
Nairobi, KE
Bank Call Centre Agents
Full Time
1 month ago
Job Description - We are seeking enthusiastic, customer-focused Call Centre Agents to join our team. The successful candidates will be responsible for handling inbound and outbound calls, delivering excellent customer service, and supporting clients in a fast-paced contact centre environment. Key Responsibilities - Handle inbound and outbound customer calls professionally and efficiently -
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M-KOPA Solar
Nairobi, KE
Telesales Representatives - eMobility-Nairobi
Full Time
1 month ago
What You'll Do - Initiating outbound calls to prospective customers and pitching M-KOPA Mobility products including motorbikes - Engaging existing M-KOPA customers to cross-sell additional products tailored to their needs - Following up on customer commitments to ensure successful sales closure and fulfilment of agreed terms - Meeting and exceeding conversion and sales targets while mai
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M-KOPA Solar
Kajiado, KE
Telesales Representatives - eMobility-Kitengela
Full Time
1 month ago
What You'll Do - Initiating outbound calls to prospective customers and pitching M-KOPA Mobility products including motorbikes - Engaging existing M-KOPA customers to cross-sell additional products tailored to their needs - Following up on customer commitments to ensure successful sales closure and fulfilment of agreed terms - Meeting and exceeding conversion and sales targets while mai
Attractive
M-KOPA Solar
Thika, KE
Telesales Representatives - eMobility-Thika
Full Time
1 month ago
What You'll Do - Initiating outbound calls to prospective customers and pitching M-KOPA Mobility products including motorbikes - Engaging existing M-KOPA customers to cross-sell additional products tailored to their needs - Following up on customer commitments to ensure successful sales closure and fulfilment of agreed terms - Meeting and exceeding conversion and sales targets while mai
Attractive
Britam
Nairobi, KE
Quality Assurance Reporting Analyst
Full Time
1 month ago
Job Purpose: - The Role holder will be responsible for assessing the quality of service delivery across all customer contact points within contact centre as well as support the team leaders and managers in gap identification and make recommendations to improve on customer experience. Key responsibilities: - Coordinate the Voice of Customer programme across Kenya and regional markets. - Des
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