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Nairobi, KE
Customer Service Representative
1 month ago
Are you passionate about helping customers and creating great experiences? We are looking for a proactive and customer-focused Customer Service Representative to join our team. Employment Type: Full-Time (Must be available to start immediately) Key Responsibilities: Sales Completion Coordinate order fulfillment and product availability Customer Satisfaction Provide professional customer service Ma
Attractive
Salix Data
Nairobi, KE
Client Relationship Associate
1 month ago
Job Description Vendor Coordination & Communication Manage vendor portals to track compliance requirements and updates Communicate with vendors via email and phone to request and follow up on documentation Handle inbound and outbound calls professionally and confidently Maintain clear, timely, and professional communication with external stakeholders Documentation & Compliance Support Review vendo
Attractive
Rose Avenue Group
Nairobi, KE
Group Head of Customer Success
1 month ago
Job Responsibilities Customer Success Strategy & Unified Operating Model Design and own the Customer Success strategy across all five markets, aligned to commercial targets and brand positioning. Build a single, standardised Customer Success engine covering service principles, journey standards, SLAs, escalation paths, and quality benchmarks, deliberately localised to meet the needs of each market
Attractive
National Bank of Kenya
Nairobi, KE
Team Leader, Inbound 1st Level
1 month ago
Job Reference No: NBK/OPS/04/2026 Position Scope: This position is responsible for ensuring customer service needs are met by coordinating and adjusting inbound and outbound call traffic in a timely manner. Key Responsibilities: Coaching and mentoring direct reports Carrying out performance appraisals at appropriate times. Oversee and assist in resolving escalated operational and customer service
Attractive
HCS Affiliates Group
Nairobi, KE
Call Center Agents Real Time Operations Agent
1 month ago
Our client, an on-demand Courier Service that delivers products ordered through their mobile app, seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers. The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs. Location: Preferred candidates should be residing along Waiyaki Way. PRIMARY RESPO
Attractive
RTO Staff Coordinator
1 month ago
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit A Staff Coordinator, who will be a key point of contact between the company and their customers. DUTIES/ROLES Coordinate operations control center Maximize the productivity of resources (people, technology etc.) Coach and handhold agents to maintain high operations standards Monitor an
Attractive
Fast Dial Business Solutions Limited
Nairobi, KE
Call Center Agents
1 month ago
Requirements Good communication and interpersonal skills Experience in customer service or a call centre is an added advantage
Attractive
Pharmaplus Pharmacies
Nairobi, KE
CRM Retention Lead
1 month ago
Role Summary: Owns customer retention and lifecycle marketing. Core Responsibilities: Manage email, SMS, WhatsApp Develop CRM strategies campaigns Build loyalty programs Segment customer base Optimize lifecycle marketing KPIs: Repeat purchase rate Customer Lifetime Value (LTV) Retention rates Revenue from CRM channels Churn rate go to method of application »
Attractive
Minet Kenya
Nairobi, KE
Case Manager - Clinical Call Centre Agents
1 month ago
To provide efficient, professional, and multilingual customer support by handling inquiries, resolving issues, and delivering accurate information to clients, while ensuring high levels of customer satisfaction and supporting the organization’s service objectives. Duties and Responsiblities Call Centre Management - Effective management of the 24-hour call Centre. Response to all calls channeled to
Attractive
Sheer Logic
Nairobi, KE
Customer Retention OfficerTelecommunications- 35k
1 month ago
We are looking for a dynamic and customer-focused Customer Retention Officer to join a fast-paced telecommunications environment. This role is responsible for reducing customer churn, strengthening customer relationships, and delivering an exceptional customer experience through proactive engagement and effective issue resolution. The ideal candidate will play a key role in retaining home internet
Attractive
Henkel
Nairobi, KE
Customer Excellence and Logistics Specialist
1 month ago
What You´ll Do Order Management: annual order entry, ensure sales orders are entered on time for all entry channels, Henkel eshop and EDI monitoring mgmt of orders Invoicing and Claims Management: invoice entry and mgmt, commercial credit and debit note mgmt, claims and complaints mgmt Master Data, Report Mngmt & KPI: support to MDM team in generating reports for CSX operations, to achieve KPIs, u
Attractive
Riziki Source
Nairobi, KE
Call Center Agent
1 month ago
Key Responsibilities Handle inbound and/or outbound customer calls professionally Provide accurate information on products and services Address customer inquiries, concerns, and complaints effectively Maintain clear and professional communication at all times Accurately capture and update customer information in systems Role Requirements Must be based in Nairobi Strong verbal communication skills
Attractive
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