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Independent Policing Oversight Authority (IPOA)
Nairobi, KE
Customer Care Officer I
1 month ago
Job Purpose Responsible for receiving clients and addressing their issues in a timely and efficient manner. Key Responsibilities/ Duties / Tasks An officer at this grade will undertake the following duties and responsibilities: Supporting the implementation of policies, strategies, guidelines, plans, standards and procedures that impact customer care while ensuring compliance with applicable laws
Attractive
Independent Policing Oversight Authority (IPOA)
Nairobi, KE
Principal Call Centre Officer - 3 Posts
1 month ago
Job Purpose Responsible for coordinating receiving, sorting and processing complaints on Police misconduct at the Call Centre. Knowledge, Experience and qualifications required For appointment to this grade, an officer must have the following qualifications: Cumulative service period of nine (9) years, three (3) of which must have been at the grade of Senior Officer in either Call Centre or Compla
Attractive
HI Home
Nairobi, KE
Customer Service Representative
1 month ago
Are you passionate about helping customers and creating great experiences? We are looking for a proactive and customer-focused Customer Service Representative to join our team. Employment Type: Full-Time (Must be available to start immediately) Key Responsibilities: Sales Completion Coordinate order fulfillment and product availability Customer Satisfaction Provide professional customer service Ma
Attractive
Salix Data
Nairobi, KE
Client Relationship Associate
1 month ago
Job Description Vendor Coordination & Communication Manage vendor portals to track compliance requirements and updates Communicate with vendors via email and phone to request and follow up on documentation Handle inbound and outbound calls professionally and confidently Maintain clear, timely, and professional communication with external stakeholders Documentation & Compliance Support Review vendo
Attractive
M-KOPA Solar
Nairobi, KE
Senior CRM Manager - Lifecycle Retention
1 month ago
What You'll Do You'll own CRM strategy and execution end-to-end. Build automated customer journeys in CleverTap/Braze, run experiments on messaging and timing, analyse retention cohorts, and scale successful programmes across markets. Partner with Product, Commercial, and Operations teams to turn customer behaviour into growth opportunities. Your Core Responsibilities: Build and scale multi-channe
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Rose Avenue Group
Nairobi, KE
Group Head of Customer Success
1 month ago
Job Responsibilities Customer Success Strategy & Unified Operating Model Design and own the Customer Success strategy across all five markets, aligned to commercial targets and brand positioning. Build a single, standardised Customer Success engine covering service principles, journey standards, SLAs, escalation paths, and quality benchmarks, deliberately localised to meet the needs of each market
Attractive
Influx
Nairobi, KE
Customer Sales Agent
1 month ago
Responsibilities Responsibilities include, but are not limited to: Providing a high level of customer service to customers via inbound calls and emails Thoroughly research and reply to requests with a high sense of urgency and professionalism Ability to troubleshoot and communicate across multiple platforms Proactive Sales, both to new and existing customers Constantly evaluate customer experience
Attractive
Sidel
Nairobi, KE
Customer Care Manager
1 month ago
Your opportunity Support Customer requests for emergencies, trouble shooting and technical assistance during warranty and life cycle of the equipment by securing HSS&E (Health, Safety, Security & Environmental). Lead complete solution delivery from customer call until complete issue resolution with the help of experts from Product Support. Is a key role between customer and After Sales Manager for
Attractive
Old Mutual Kenya
Kisumu, KE
Customer Service Officer - Kisumu Branch
1 month ago
Job Description Enforce underwriting controls including on-barding, certificates, booking of business, documentation. Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business. Ensure profitability of the branch through quality control and onboarding. Quality documentation timely turn around - TAT and. Excellent customer service and retention support. KE
Attractive
InEvent
Nairobi, KE
Graduate Take-off Program - Knowledge Specialist Intern
1 month ago
ABOUT THE ROLE Are you an enthusiastic graduate passionate about working in the tech industry? Does the thought of an opportunity to learn and develop a wider perspective outside of the university walls with top professionals excite you? Are you ready for an opportunity that will prepare you for a future professional career at our organization or any other organization you choose? Do you have a ze
Attractive
InEvent
Nairobi, KE
Graduate Take-off Program - Customer Success Intern
1 month ago
ABOUT THE ROLE Are you an enthusiastic graduate passionate about working in the tech industry? Does the thought of an opportunity to learn and develop a wider perspective outside of the university walls with top professionals excite you? Are you ready for an opportunity that will prepare you for a future professional career at our organization or any other organization you choose? Do you have a ze
Attractive
InEvent
Nairobi, KE
Graduate Take-off Program - Second Level Support Intern
1 month ago
ABOUT THE ROLE Are you an enthusiastic graduate passionate about working in the tech industry? Does the thought of an opportunity to learn and develop a wider perspective outside of the university walls with top professionals excite you? Are you ready for an opportunity that will prepare you for a future professional career at our organization or any other organization you choose? Do you have a ze
Attractive
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