Showing 133-144 of 227 job(s)
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Britam
Nairobi, KE
Customer Service Assistant 1 Year Fixed-Term Contract
1 month ago
Job Purpose: To ensure the provision of consistently high-quality Customer experience through quality service interactions by the Contact Centre team in compliance with overall Service strategy and standards while ensuring full accessibility and availability of the Centre to Customers. Key responsibilities Respond to customer queries on assigned channels (email, social media, WhatsApp, SMS, web ch
Attractive
GiveDirectly
Nairobi, KE
Response Manager
1 month ago
About this role GiveDirectly is scaling its emergency response operations to reach more people, faster, with cash in the wake of crises. As a Manager on the Humanitarian team, you will play a critical role in supporting the design and delivery of rapid cash responses globally. You’ll coordinate program implementation, manage day-to-day operations, and contribute to fundraising efforts by documenti
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Old Mutual Kenya
Nairobi, KE
Fixed Term - Contact Centre Clinical Executive
1 month ago
Job Description The Contact Centre Clinical Executive is responsible for delivering efficient, accurate, and professional customer support through multiple communication channels, including phone calls, email, and other available platforms. KEY TASKS AND RESPONSIBILITIES Answer all incoming calls professionally, providing support for a wide range of enquiries Respond to all email enquiries and app
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iSON Xperiences Limited
Nairobi, KE
Customer Care Executives - Offshore
1 month ago
The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA. The primary focus of a Customer Care Executive will be to assist; retain; acquire and/or recover customers. Key Skills Needed Minimum bachelor degree from a registered tertiary institute Minimum of 1 years’ experience in managing offshore clien
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iSON Xperiences Limited
Nairobi, KE
Team Lead - Offshore
1 month ago
The Team Leads is role is to ensure the delivery of exceptional customer service through the day-to-day management of Customer Care Executives; in line with the client’s SLA. This would involve managing, motivating, rewarding, recognizing, coaching, developing and resolving day-to-day operational issues. In addition, the Team Lead will be responsible for closely working with the management across
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Customer Service Assistant
Nairobi, KE
Customer Service Assistant
1 month ago
Zuri Blooms is looking for a friendly, organized, and customer-focused individual to join our team as a About the Role You will be responsible for assisting customers, managing orders, responding to inquiries, and ensuring a smooth and pleasant customer experience across our online platforms. Key Responsibilities Respond to customer inquiries via WhatsApp, Instagram, phone, and email Assist custom
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Customer Success Lead
Nairobi, KE
Customer Success Lead
1 month ago
Triply are hiring a Customer Support Lead. This is more than a support role, it’s an opportunity to build structure, improve workflows, and shape how support is delivered at scale. If you’re passionate about creating efficient systems, taking ownership, and delivering fast, reliable customer support, this role is for you
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Call Centre Telesales Agents
Nairobi, KE
Call Centre Telesales Agents
1 month ago
What you Need: Telesales/call centre experience (plus) Strong communication Persuasion skills Goal-oriented mindset What you'll Do: Make outbound sales calls Convert leads into clients Guide customers through loan applications
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Call Center Customer Support Trainer
Nairobi, KE
Call Center Customer Support Trainer
1 month ago
Qualifications: Diploma/degree in Communications, Business, Public Relations, or a related field. 3+ years of experience in customer support, call center operations, or quality assurance. Expert knowledge of customer service principles, techniques, and KPIs. In-depth understanding of CRM software, ticketing systems, and telephony systems. Excellent communication, interpersonal, and problem-solving
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Solvo Global
Nairobi, KE
Scheduler
1 month ago
Role Overview The Scheduler is responsible for maintaining strong client and caregiver relationships to deliver a “best in home care” experience. This role ensures accurate scheduling, proper caregiver-client matching, and timely handling of referrals. The Scheduler will manage day-to-day coordination, monitor telephony systems, and perform administrative tasks while maintaining professionalism an
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Dispute Analyst - P2P
Nairobi, KE
Dispute Analyst - P2P
1 month ago
Responsibilities As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity Create a culture and processes which achieve the business goals and objectives with regards to customer service Use Customer Insight and Root Cause Analytics to i
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Mount Kenya University
Thika, KE
Customer Relations Officer
1 month ago
Qualification Must have : A Master’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution. Must have at least 3 years’ experience as a Public/Customer Relations Officer/Marketing Officer; or a comparable position. Must be computer literate. Must be affiliated to a relevant professional body. OR A Bachelor’s degree in a relevant area (Marketing/Pu
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