Overall Role Purpose: - Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will encourage repeat businesses for profitability and present a successful brand ambassador for the organization at all times. Core Responsibilities - Customer service delivery Provide high-q
Job Purpose: - Work with the Distributor/Distributor sales team to deliver agreed business objectives within assigned territory. Responsible to: - Area/ Regional Sales Manager Responsible for: - Van Sales Representative/Open Market Sales Representative - Must be able to influence, inspire and drive performance without having direct management responsibility for distributor staff Contex
Roles & Responsibilities Key Responsibilities: - Inbound Calls handling - 24-7 customer support for Queries, Requests and Complaints channelled through Voice within the defined timelines and in line with the I&M Bank Standards. - Social Media Handling – 24-7 customer support for Queries, Requests and Complaints channelled through the I&M Social Media pages i.e., WhatsApp, Facebook, Twitter,
Required Qualifications & Skills - Degree in Communication, Public Relations, Marketing or a related field from a recognized institution - Certification in Customer Experience Management (e.g., CCXP) is an added - A minimum of three (3) years relevant experience in a comparable customer-facing role preferably in the Healthcare industry - A person of high integrity in their personal cond
We are seeking a professional with a customer-centric mindset, excellent communication and the ability to build lasting stakeholder relationships.
We are seeking a professional with a customer-centric mindset, excellent communication and the ability to build lasting stakeholder relationships.
Are you ready to join a top employer and deliver exceptional customer experiences? We are looking for a dynamic Contact Centre Agent based in Nairobi, Kenya. In this role, you will handle inquiries and bookings, resolve complaints, and drive sales to boost customer satisfaction. You should hold an IATA/UFTAA Diploma with at least 1 year of customer service experience. go to method of application
Are you ready to elevate your career in aviation by supporting seamless commercial operations? We are looking for a dynamic Helpdesk Agent based in Nairobi, Kenya. In this role, you will provide back-office system support, resolve ticketing issues, manage payment portals, and drive operational efficiency. You should hold an IATA/UFTAA Diploma with at least 1 year of sales and ticketing experience.
Job Purpose - To effectively carry out order management activities and manage customer complaints in line with company policy and standard operating procedures. Key Responsibilities Order Management - Capture orders accurately according to SOPs with minimal errors. - Provide accurate order feedback and status responses, confirming order receipt and updating customers on out-of-stock produ
Are you ready to elevate your career in aviation by supporting seamless commercial operations? We are looking for a dynamic Helpdesk Agent based in Nairobi, Kenya. In this role, you will provide back-office system support, resolve ticketing issues, manage payment portals, and drive operational efficiency. You should hold an IATA/UFTAA Diploma with at least 1 year of sales and ticketing experience.
Are you ready to join a top employer and deliver exceptional customer experiences? We are looking for a dynamic Contact Centre Agent based in Nairobi, Kenya. In this role, you will handle inquiries and bookings, resolve complaints, and drive sales to boost customer satisfaction. You should hold an IATA/UFTAA Diploma with at least 1 year of customer service experience. go to method of application
Job Purpose - To effectively carry out order management activities and manage customer complaints in line with company policy and standard operating procedures. Key Responsibilities Order Management - Capture orders accurately according to SOPs with minimal errors. - Provide accurate order feedback and status responses, confirming order receipt and updating customers on out-of-stock produ