Showing 157-168 of 227 job(s)
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Kuehne + Nagel
Nairobi, KE
Sea Logistics Customer Care Specialist
1 month ago
How you create impact Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care team/field team to establish and strengthen operational relations with customers Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, pro-actively advising to ensure customer satisfacti
Attractive
Influx
Nairobi, KE
Call Center Representative Retail Media Industry
1 month ago
Role Overview We are looking for sales-oriented, voice-trained agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interaction, technical understanding, and sales support in a fast-paced environment. Must-Have Qualifications Have sales experience Be voice-trained with prior experience in voice support Have excellent verbal and
Attractive
Influx
Nairobi, KE
Technical Support Agent Iot Music Focus
1 month ago
Role Overview We are looking for sales-oriented, voice-trained agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interaction, technical understanding, and sales support in a fast-paced environment. Must-Have Qualifications Candidates should meet at least 6 of the following requirements: Prior experience in voice-based custome
Attractive
ITM Kenya Ltd
Nairobi, KE
Call center agent
1 month ago
About the job The Call Center Agent is responsible for receiving, analysing and processing customer requests via various channels (e-mail, digital platform, telephone and physical reception), ensuring the compliance of files relating to the FERI, FERE and ADC procedures, until they are transmitted for validation. Responsibilities Ensure the reception and handling of customer requests on all availa
Attractive
Equity Bank Kenya
Nairobi, KE
Customer Experience CX Communications Manager
1 month ago
The Role Purpose Responsible for creating, implementing, and evaluating communication strategies to ensure effective and consistent messaging both internally and externally. The role is essential in maintaining a positive image of the bank, fostering strong relationships with stakeholders, and effectively conveying the bank's mission, values, and achievements. This position reports to the Head of
Attractive
HCS Affiliates Group
Nairobi, KE
RTO Training and Process Lead
1 month ago
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Training and Process Lead Your Work-life Opportunity: Our Client thrives to provide our customers with a world-class experience. To help us do that, we are seeking a highly skilledTraining and Process Lead who will be responsible for driving the overall training strategy, ensuring th
Attractive
Food For Education
Nairobi, KE
Customer Experience Intern
1 month ago
Position Overview: The Customer Experience Intern supports the Customer Experience team in managing customer queries, documenting data, and learning the full Tap2Eat support process. This role provides hands-on exposure to call handling, customer communication, data capture and interpretation, and CRM and escalation tools, while contributing to excellent service delivery for parents, learners and
Attractive
Vilcom Networks Limited
Nairobi, KE
Customer Retention Executive Nairobi 4 Positions
1 month ago
KEY RESPONSIBILITIES Proactively engage and retain customers Identify at-risk clients & implement retention strategies Follow up on issues and ensure resolution Support onboarding and ongoing customer engagement REQUIREMENTS & SKILLS CORE FUNCTIONS Bachelor's Degree (Business, IT, Telecom or related) At least 2 years in customer service/retention Support across Vilcom services Monitor churn & cust
Attractive
M-KOPA Solar
Mombasa, KE
Customer Performance Intern
1 month ago
In this role, you would be responsible for: Assisting in monitoring assigned customer accounts and supporting efforts to keep the collection portfolio within set limits Supporting customer contact initiatives including preparing call lists, draft messages, and participating in supervised outreach to implement repayment schedules Helping provide information to customers about timely repayments and
Attractive
Skyward Express
Nairobi, KE
Customer Service Agent Call Centre
1 month ago
Key Requirements Qualifications: Diploma/Degree in Travel & Tourism, Aviation Management, Business Administration, or related field IATA qualifications are an added advantage: IATA Foundation in Travel & Tourism Passenger Fares & Ticketing Customer Service/Passenger Handling Experience: Minimum 3 years' experience in an airline call centre, travel agency, or aviation customer service environment E
Attractive
SKM Africa
Nairobi, KE
Customer Service Officer
1 month ago
Key Responsibilities Act as the central point of contact and link between clients, valuers, technicians, repair partners, and internal operations teams. Handle all client communications (phone, email, WhatsApp, SMS) and provide timely, professional updates on valuations, tracking status, repairs, and other services. Schedule and coordinate valuations, tracking installations/removals, repairs, and
Attractive
Morsan HR Consulting
Nairobi, KE
Operations Customer Experience Assistant
1 month ago
Job Summary Our client, a fast-growing beauty brand focused on helping clients feel confident, stylish, and effortlessly put together is seeking to recruit a motivated, organized, and detail-oriented Operations & Customer Experience Assistant. This dynamic role involves supporting day-to-day business operations, enhancing customer experience, and contributing to the growth of the brand through sal
Attractive
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