Showing 193-204 of 227 job(s)
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Liberty Life
Nairobi, KE
Customer Experience Executive
1 month ago
Job Summary This position is responsible for building sustainable relationships of trust through open, proactive and interactive communication with customers in order to drive loyalty and retention. The role is key in delivering the customer value proposition and adhering to the customer service charter. Key Responsibilities Continually update the customer profile so that Liberty Life retains the
Attractive
Cigna
Nairobi, KE
Customer Service Supervisor GHB EU - Nairobi
1 month ago
YOUR JOB: Accountable to review and assess inventory levels, coordinating daily goals and planning and adjust where needed in view of achieving KPIs. You are accountable to ensure that productivity, quality and customer satisfaction, are managed within own team and motivation of the individuals and team to achieve the operational KPI’s. Being proactive in identifying improvement/enhancement opport
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Remote
Nairobi, KE
Customer Care Associate - EMEA
1 month ago
The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels. This is an exciting time to join Remote! Requirements Strong problem-solving skills with a passion for enhancing the
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Summit Recruitment and Search
Nairobi, KE
Customer Service Representative Nairobi, Kenya
1 month ago
The successful candidate will be responsible for receiving and capturing orders and Pro Forma Invoices, checking that the pricing, quantity and slitting pattern is correct. The role is pivotal in managing and coordinating international trade logistics, providing top-tier customer service and ensuring compliance with trade regulations. Key Responsibilities Serve as the primary liaison between custo
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Solvo Global
Nairobi, KE
Customer Service Representative
1 month ago
About the Role Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support. You will work in a high-volume contact center environment, where strong communic
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Adept Systems
Nairobi, KE
Customer Service Associate
1 month ago
Core Responsibility Order Management Managing the end-to-end Order-to-Cash cycle via ERP systems. Account Retention Maintaining B2B relationships with developers and distributors. Logistics Link Coordinating with dispatch teams to minimize lead times. Issue Resolution Resolving weight, quality, and delivery disputes. Telesales Daily calling of Retailers for order generation Education: Diploma or B
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NALA
Nairobi, KE
Team Lead - Onboarding Operations
1 month ago
Your Mission You will own how customers and partners are onboarded into RAFIKI, leading a team responsible for reviewing, verifying, and approving onboarding cases across markets. Your mission is to build and run an onboarding operation that is fast enough to support growth, rigorous enough to meet regulatory standards, and precise enough to ensure every decision is accurate and defensible. You wi
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NALA
Nairobi, KE
Customer Support Lead
1 month ago
Your Mission At NALA, customer support is where trust is built. We are hiring a Customer Support Team Lead to own how we show up when it matters most: when transactions fail, money is delayed, and customers need fast, clear answers. Your mission is to deliver reliable, high-quality support at scale while ensuring every interaction strengthens confidence in NALA fintech. You will lead a team, own p
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Senga Technologies
Nairobi, KE
Customer Service Operations Associate
1 month ago
Our environment We are a young, agile company going after a large opportunity and we aim to be the best technology-enabled logistics company in Africa. We are trying and testing new things which means that our environment is ambitious and unpredictable. A dynamic nature is required of each team member. We expect each Senga member to be a key contributor to the company and to persistently aim for e
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Nexus Staffing Solutions
Nairobi, KE
Customer Support Officer Energy Sector
1 month ago
We are hiring on behalf of our client in the Energy Sector for a Customer Support Officer to join a dynamic and growing team. The ideal candidate should be professional, customer-focused, and highly organized, with the ability to manage client inquiries, coordinate service delivery, and ensure a positive customer experience. This role is suitable for recent graduates and early-career professionals
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HCS Affiliates Group
Nairobi, KE
Call Centre Quality and Performance Manager
1 month ago
The Role RTO Quality and Performance Manager (Experience in call center most preferred) What You’ll Do Performance Monitoring and Evaluation Quality assurance Continuous improvement Training and Development Compliance and Standards What We’re Looking For Have worked in a similar role before. Strong analytical skills with a keen eye for detail and accuracy. Data-driven mindset Excellent communicati
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DHL
Mombasa, KE
Customer Experience Trainee
1 month ago
In this Customer Experience Trainee position Administer customer service plans and programs Provide administrative support for customer service initiatives and activities to provide superior services and enhance customer satisfaction Use day-to-day customer service processes and procedures in line with the standard global/ regional processes to maximize effectiveness Document cost of initiatives t
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