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Solvo Global
Nairobi, KE
Customer Service Representative
Full Time
1 month ago
Compensation & Benefits - KES 40,000 monthly salary + Transportation Allowance - Paid training and ongoing support - Professional and collaborative work environment Schedule Requirement - Availability to work from 4:00 PM to 1:00 AM is required. About the Role - As a Customer Service Representative, you will provide exceptional customer support through phone and chat channels, assist
Attractive
Savannah Informatics
Nairobi, KE
Customer Experience Analyst
Full Time
1 month ago
Key Responsibilities Customer Support & Communication - Serve as the first point of contact for customers by handling inbound calls, emails, and other support channels in a professional and timely manner. - Make outbound calls to follow up on customer inquiries, provide updates, gather additional information, and ensure timely issue resolution. - Provide first-level technical support by t
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Lions Sightfirst Eye Hospital
Nairobi, KE
Customer Service Officer
Full Time
1 month ago
KEY DUTIES AND RESPONSIBILITIES - Respond to customer issues in a timely manner and in line with the organization's policies. - Manage a large number of calls and emails. - Use all forms of communication to build, maintain, and manage the hospital's reputation. - Communicate key messages clearly to clients to ensure comfort and maintain goodwill. - Monitor publicity, conduct research
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Sheer Logic
Nairobi, KE
Bank Call Centre Agents
Full Time
1 month ago
Job Description - We are seeking enthusiastic, customer-focused Call Centre Agents to join our team. The successful candidates will be responsible for handling inbound and outbound calls, delivering excellent customer service, and supporting clients in a fast-paced contact centre environment. Key Responsibilities - Handle inbound and outbound customer calls professionally and efficiently -
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Rift Valley Technical Training Institute
Eldoret, KE
Customer Care Officer
Full Time
1 month ago
Duties and Responsibilities - Receive and attend to customer inquiries, complaints, and requests promptly and professionally. - Provide accurate information about the institution's products, services, policies, and procedures. - Handle customer complaints and ensure timely resolution or referral to the relevant department/office. - Maintain records of customer interactions and feedback.
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ABNO Softwares International
Nairobi, KE
Customer Success Engineer Finance
Full Time
1 month ago
Job Purpose - The Customer Success Engineer – Finance is responsible for ensuring successful implementation, adoption, and continuous optimization of the company's financial software solutions. The role bridges the gap between finance and technology by providing implementation support, user training, financial process advisory, system configuration, troubleshooting, and ongoing customer relation
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M-KOPA Solar
Nairobi, KE
Customer Insights Associate
Hybrid
1 month ago
Role Overview This is an entry-to-mid-level research position within M-KOPA's Customer Intelligence (CI) team. As a CI Research Associate, you'll support end-to-end UX and product research from study design through to insight delivery; working closely with senior researchers and cross-functional teams. You'll be doing real research, on real products, for real customers whose financial lives depen
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Solenis
Nairobi, KE
Customer Service Engineer
Full Time
1 month ago
Key Responsibilities: - Support the Customer Value proposition in its local and international development and deployment. - Spearhead Food and Beverage related technical projects at local and regional level and at key customers. - Manage and support, together with the local DSM, the Global and regional strategy implementation. - To be responsible for the local deployment of selected int
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Apenia MFB
Nairobi, KE
Customer Success Manager
Full Time
1 month ago
Ensure exceptional customer experience and drive customer satisfaction across all touchpoints of our digital banking platform. Requirements - Bachelor's degree in Business or related field - 3+ years experience in customer success or account management - Experience in financial services preferred - Excellent communication and problem-solving skills
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Prudential Life Assurance Kenya
Nairobi, KE
Assistant Manager - Customer Experience Retention Policyholder Services
Full Time
1 month ago
We are seeking a professional with a customer-centric mindset, excellent communication and the ability to build lasting stakeholder relationships.
Attractive
Kilimall
Nairobi, KE
Customer Service Agent
Full Time
1 month ago
Job responsibilities: - Manage and respond to live chat inquiries and support tickets. - Handle inbound and outbound customer calls - Provide customer support through chat channels, ensuring timely and accurate responses. - Customer issue follow up and inquiries to ensure prompt resolution. - Attaining the required Customer satisfaction rate. - Attain daily clearance and response
Attractive
Talent Grid Africa
Nairobi, KE
Customer Service Representative
Full Time
1 month ago
Are you passionate about delivering exceptional customer experiences? This is your opportunity to join a leading Business Process Outsourcing (BPO) company and work with high-end international clients in a fast-paced, professional environment. Salary: - Ksh. 30,000 We're looking for professionals who have: - 2–3 years of experience in Banking, BPO, Telecommunications, Debt Collection, or Ca
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