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Britam
Nairobi, KE
Quality Assurance Reporting Analyst
Full Time
1 month ago
Job Purpose: - The Role holder will be responsible for assessing the quality of service delivery across all customer contact points within contact centre as well as support the team leaders and managers in gap identification and make recommendations to improve on customer experience. Key responsibilities: - Coordinate the Voice of Customer programme across Kenya and regional markets. - Des
Attractive
Britam
Nairobi, KE
Quality Assurance Reporting Analyst
Full Time
1 month ago
Job Purpose: - The Role holder will be responsible for assessing the quality of service delivery across all customer contact points within contact centre as well as support the team leaders and managers in gap identification and make recommendations to improve on customer experience. Key responsibilities: - Coordinate the Voice of Customer programme across Kenya and regional markets. - Des
Attractive
Ngao Credit Limited
Nairobi, KE
Call Centre Telesales Officer
Full Time
1 month ago
QUALIFICATIONS SKILLS & KNOWLEDGE - Minimum 2 years' experience in a telesales role preferably in a microfinance - A diploma/degree from a recognized institution - Proficiency in the use of MS Word, Excel, email, and experience with the Internet. - Proficient in English (oral and written). - Familiarity with CRM system and practises
Attractive
Ngao Credit Limited
Nairobi, KE
Call Centre Telesales Officer
Full Time
1 month ago
QUALIFICATIONS SKILLS & KNOWLEDGE - Minimum 2 years' experience in a telesales role preferably in a microfinance - A diploma/degree from a recognized institution - Proficiency in the use of MS Word, Excel, email, and experience with the Internet. - Proficient in English (oral and written). - Familiarity with CRM system and practises
Attractive
Solvo Global
Nairobi, KE
Operations Supervisor Call Center
Full Time
1 month ago
We're Looking For Someone Who: - Leads by example - Loves solving challenges - Motivates & develops teams - Delivers exceptional customer service - Thrives in fast-paced environments - Brings energy, integrity & professionalism Key Responsibilities - Lead & coach 12-18 Customer Service Professionals - Drive team performance & exceed goals - Ensure outstanding customer exp
Attractive
Zeno
Nairobi, KE
Head of Customer Success, East Africa
Full Time
1 month ago
The Role - Zeno is seeking a Head of Customer Success – East Africa to lead the design and scaling of our customer experience across Kenya, Uganda, and beyond. This role based in Kenya will ensure that every Zeno customer, fleet, and partner receives exceptional service — from onboarding and energy support to long-term engagement. - The ideal candidate is customer-obsessed, data-driven, and o
Attractive
AGL- Africa Global Logistics
Mombasa, KE
Client Service Operator M/F
Full Time
1 month ago
Mission Description - The Customer Service Operator (CSO) is responsible for managing day-to-day operational relationships with clients, ensuring efficient coordination between commercial, operations, warehouse, transport, and finance teams. Client Relationship & Communication - Manage day-to-day operational relationships with assigned clients. - Receive, attend to, and follow up on client
Attractive
Java House
Nairobi, KE
Customer Experience Marketing Intern Delivery Digital Platforms
Contract
1 month ago
Job Description Primary Purpose and Scope the Job - Assist in supporting Customer Experience and Marketing initiatives by enhancing guest engagement, managing delivery platforms, and ensuring a high standard of customer experience across all touchpoints. Duties and Responsibilities: Customer Feedback Management: - Capture and log guest feedback from multiple touchpoints (social media, deli
Attractive
Solvo Global
Nairobi, KE
Operations Supervisor Call Center
Full Time
1 month ago
We're Looking For Someone Who: - Leads by example - Loves solving challenges - Motivates & develops teams - Delivers exceptional customer service - Thrives in fast-paced environments - Brings energy, integrity & professionalism Key Responsibilities - Lead & coach 12-18 Customer Service Professionals - Drive team performance & exceed goals - Ensure outstanding customer exp
Attractive
AGL- Africa Global Logistics
Mombasa, KE
Client Service Operator M/F
Full Time
1 month ago
Mission Description - The Customer Service Operator (CSO) is responsible for managing day-to-day operational relationships with clients, ensuring efficient coordination between commercial, operations, warehouse, transport, and finance teams. Client Relationship & Communication - Manage day-to-day operational relationships with assigned clients. - Receive, attend to, and follow up on client
Attractive
Zeno
Nairobi, KE
Head of Customer Success, East Africa
Full Time
1 month ago
The Role - Zeno is seeking a Head of Customer Success – East Africa to lead the design and scaling of our customer experience across Kenya, Uganda, and beyond. This role based in Kenya will ensure that every Zeno customer, fleet, and partner receives exceptional service — from onboarding and energy support to long-term engagement. - The ideal candidate is customer-obsessed, data-driven, and o
Attractive
Java House
Nairobi, KE
Customer Experience Marketing Intern Delivery Digital Platforms
Contract
1 month ago
Job Description Primary Purpose and Scope the Job - Assist in supporting Customer Experience and Marketing initiatives by enhancing guest engagement, managing delivery platforms, and ensuring a high standard of customer experience across all touchpoints. Duties and Responsibilities: Customer Feedback Management: - Capture and log guest feedback from multiple touchpoints (social media, deli
Attractive
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